Daimon Jones
Greenville,SC
Summary
- Highly efficient leader well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
- Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
- Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Expert in equipment use, maintenance and emergency repairs.
- Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Host
Grand Bohemian Hotel
01.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Uber Partner
Uber
03.2017 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Drove high-capacity vehicles for dedicated engagements such as bachelorette parties, proms and weddings.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Helped passengers with luggage, collected fares and politely answered questions.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Adhered to tight schedule and met departure and arrival deadlines.
Shift Lead Manager
Chic-Fil-A
04.2017 - 08.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Cross-trained and provided back up for customer service managers.
- Molded team and embraced change to adapt within dynamic market.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Shift Lead Manager
Chick-fil-A
05.2012 - 04.2017
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set overall vision and provided team leadership.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Completed after shift review reports to remind supervisors of completed work.
- Evaluated employee performance and coached and trained to improve weak areas.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
Education
Associate of Science - Science Education
Trident Technical College
Charleston, SC05.2015
Skills
- Continuous Development
- Product Knowledge
- Area and Facility Cleaning
- Team Member Motivation
- Teamwork and Collaboration
- PPE Compliance
- Customer Service
- Cooperative Relationships
- Organizing Work Stations
- Clear Communication
- Attention to Detail
- Operational Efficiency and Safety
- Hospitality Management
- Proper Food Storage
Timeline
Host
Grand Bohemian Hotel
01.2023 - Current
Shift Lead Manager
Chic-Fil-A
04.2017 - 08.2021
Uber Partner
Uber
03.2017 - Current
Shift Lead Manager
Chick-fil-A
05.2012 - 04.2017
Associate of Science - Science Education
Trident Technical College