Daimontaye Finch-Tucker
Mobile,AL
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
Saraland, AL
06.2024 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
US Army Reserves
Deparment Of Defense
Mobile, Alabama
07.2018 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
Amazon Delivery Driver
Amazon
Theodore, AL
07.2021 - 08.2022
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Provided excellent customer service to customers.
- Delivered packages to customers in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
Education
High School Diploma -
W.P Davidson High School
Mobile, AL05-2015
Some College (No Degree) - Exercise Science
University of South Alabama
Mobile, ALSkills
- Safety and security procedures
- Credit and cash payments
- Guest amenities
- Room assignments
- Front Office Support
- Registration processing
- Microsoft Office
- Microsoft Powerpoint
- Calm Under Pressure
- Troubleshooting
- Written Communication
- Friendly, Positive Attitude
- Good Telephone Etiquette
- Team Management
Affiliations
- Engage in outdoor activities.
- Enjoys working out.
Timeline
Front Desk Agent
Hampton Inn By Hilton
06.2024 - Current
Amazon Delivery Driver
Amazon
07.2021 - 08.2022
US Army Reserves
Deparment Of Defense
07.2018 - Current
High School Diploma -
W.P Davidson High School
Some College (No Degree) - Exercise Science
University of South Alabama
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