Daimy Perez Cantillo
Sarasota,FL
Summary
Proven Phlebotomy Technician and Medical Student with a track record of enhancing patient satisfaction through compassionate care and effective communication. At Walmart, excelled in customer service, resolving complaints with empathy, boosting loyalty. Skilled in venipuncture and patient confidentiality, consistently adhering to HIPAA compliance. Demonstrates strong collaboration with healthcare professionals to improve patient outcomes. Desire to continue learning and improve skills daily
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Phlebotomist
None Yet
Tampa, FL
12.2023 - Current
- Ensured accurate results by strictly adhering to established protocols for specimen collection, handling, and labeling.
- Contributed to safe work environment by consistently maintaining a clean, organized workspace and following infection control procedures.
- Logged samples correctly.
- Performed successful Venipuncture.
- Gained essential knowledge of phlebotomy.
- Proper isolation procedure.
- Collaborated effectively with other healthcare professionals to ensure seamless care coordination and enhance overall patient experience.
- Improved patient satisfaction with compassionate care and clear communication about the phlebotomy process.
- Enhanced patient comfort by utilizing proper phlebotomy techniques and maintaining a calm demeanor during blood draws.
Customer Service Cashier
Walmart
12.2022 - Current
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Medical Student
University Of Medical Sciences, Cuba
Santiago De Cuba
08.2018 - 10.2022
- Presented case studies at conferences, sharing valuable insights with fellow medical students and professionals.
- Contributed to community health initiatives by participating in local health fairs and screenings events.
- Detected changes in health status with careful examinations and close patient monitoring. Experience taking vital signs
- Worked with multi-disciplinary team to develop patient treatment plans for patients.
- Provided patient care under direct physician supervision.
- Participated in clinical research projects, contributing to advancements in medical knowledge.
- Reported results, issues and hours to clerkship director for review.
- Collaborated with healthcare professionals to ensure comprehensive patient care.
- Presented information on health education topics to patients and families.
- Assisted in surgeries and other medical procedures with focus on increasing knowledge and skill.
- Assisted in medical procedures, contributing to positive patient outcomes.
- Collected labs and test results on patients.
- Completed daily rounds to check on patients and identify any reasons for concern.
- Shadowed resident physicians, taking notes and asking questions.
Education
No Degree -
Veritas Nursing Academy
Tampa, United States12.2023
Certified -
National Healthcareer Association Nha
Tampa, United States12.2023
GED -
University of Medical Sciences
Santiago De Cuba, Cuba08.2018
Skills
- Order of draw
- Capillary puncture
- Blood culture collection
- Skin puncture
- Patient Communication
- Anatomy knowledge
- Specimen handling
- Needle disposal
- Venipuncture
- Specimen labeling procedures
- Sample and specimen collection
- Patient confidentiality
- Patient Care
- Recording data
- HIPAA Compliance
- Patient preparation
- Phlebotomy Technician (PT)
- Customer Service
Certification
- PT - Phlebotomy Technician
- Certified Phlebotomy Technician [Company Name] - [Timeframe]
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
Student Phlebotomist
None Yet
12.2023 - Current
Customer Service Cashier
Walmart
12.2022 - Current
Medical Student
University Of Medical Sciences, Cuba
08.2018 - 10.2022
No Degree -
Veritas Nursing Academy
Certified -
National Healthcareer Association Nha
GED -
University of Medical Sciences