Daina Moore
Chandler,AZ
Summary
Proven Customer Service Representative at Back Alley PTE.LTD, adept in complaint resolution and payment processing. Excelled in boosting customer satisfaction through exceptional service and rapid issue resolution. Demonstrated adaptability and professionalism, enhancing customer engagement and streamlining transactions. Skilled in fostering positive customer relationships and efficiently managing financial transactions.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Back Alley PTE.LTD
Singapore, Singapore
01.2020 - 08.2021
- Identified opportunities for upselling additional products or services based on customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Cashier
SM Department Store
Dasmarinas, Cavite, Philippines
01.2005 - 12.2006
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed customer payments quickly and returned exact change and receipts.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Diploma -
Indang National High School
Indang, Cavite, Philippines03-2001
Skills
- Complaint resolution
- Filing
- Payment processing
- Positive and professional
- Calm demeanor
- Punctuality and reliability
- Building rapport
- Dispute resolution
- Adaptability and flexibility
Languages
English
Professional
Filipino (Tagalog)
Native/ Bilingual
Timeline
Customer Service Representative
Back Alley PTE.LTD
01.2020 - 08.2021
Cashier
SM Department Store
01.2005 - 12.2006
High School Diploma -
Indang National High School
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