DAINA MUELLER
Orlando,FL
Overview
22
22
years of professional experience
Work History
Office Manager
INTERNATIONAL AVIATION COMPOSITES
Fort Worth, TX
05.2023 - 08.2023
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Front Desk Office Assistant
Cardiovascular Consultants Heart Center
DALLAS, TX
11.2001 - 08.2023
- Answered incoming calls, directed calls to appropriate staff members, and took messages when necessary.
- Scheduled appointments for clients using the office calendar system.
- Organized files, created documents, and maintained paper and electronic records.
- Processed payments from customers, including cash handling and credit card transactions.
- Maintained an organized front desk area by keeping it clean at all times.
- Provided administrative support for multiple departments within the organization.
- Handled confidential information in a professional manner as required by company policy.
- Managed inventory of office supplies ensuring adequate stock levels at all times.
- Assisted with special projects as needed such as event planning or data entry tasks.
HEAD OF SALES OFFICE
CMC Group
MIAMI, FL
07.2005 - 06.2009
- Acquired Real Estate License.
- Provided assistance to real estate sales team.
- Helped marketing department with events and advertising.
- Ran the daily office activities.
- Assisted with filing out sales contracts.
- Organized and Monitored daily sales team.
- Shadowed sales representatives.
- Created purchase orders and processed invoices for customers.
- Organized customer information into databases and maintained accurate records.
- Maintained inventory levels of office supplies and equipment.
- Provided administrative support for the sales department, including filing, faxing, copying and scanning documents.
- Answered incoming calls from customers and responded to inquiries promptly.
- Responded to emails from customers regarding product specifications or availability.
- Collaborated with marketing team to create campaigns that targeted potential customers..
- Managed calendars of sales personnel by scheduling meetings, conferences and other events.
Account Coordinator
CMC Group
Miami, FL
07.2004 - 06.2005
- Assisted with month-end close activities including journal entries, reconciliations, accruals and bank loan draws.
- Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
- Maintained accurate records of customer payment and account balances of specified companies.
- Responsible for 6 companies finances within my company.
- Managed client relationships by providing timely responses to inquiries.
- Developed new processes to improve accuracy of invoicing and accounts receivable tracking.
- Conducted financial analysis and created detailed reports for the accounting team.
- Reconciled bank accounts on a regular basis to ensure accuracy of transactions.
- Generated monthly financial statements for review by senior management.
- Assisted with other departments specific payrolls.
- Updated weekly excel spreadsheets.
- Provided support to internal auditors during audit process and prepared required documents as requested.
- Processed vendor payments according to established timelines while ensuring accuracy of invoice details.
- Filed all documents in corresponding files.
- Maintained accurate records of customer payments and account balances.
Collections Specialist
CitiFinancial Auto
BEDFORD , TX
08.2002 - 06.2004
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Completed skip traces on customers failing respond to collection efforts.
- Recorded information about customers' financial status and collections status efforts.
Education
Bachelor of Arts - BUSINESS MARKETING
UNIVERSITY OF MIAMI
CORAL GABLES FL05.2001
Skills
- Administrative Support
- Bookkeeping
- Inventory Control
- Database Administration
- Customer Relations
- Mail Handling
- CRM and Office Management Software
- Organizational Skills
- Scheduling
- Report Writing
- Clerical Support
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Office Manager
INTERNATIONAL AVIATION COMPOSITES
05.2023 - 08.2023
HEAD OF SALES OFFICE
CMC Group
07.2005 - 06.2009
Account Coordinator
CMC Group
07.2004 - 06.2005
Collections Specialist
CitiFinancial Auto
08.2002 - 06.2004
Front Desk Office Assistant
Cardiovascular Consultants Heart Center
11.2001 - 08.2023
Bachelor of Arts - BUSINESS MARKETING
UNIVERSITY OF MIAMI