Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Daina Starling

Cape Coral,FL

Summary

Experienced professional with a strong background in call center operations, seeking an opportunity to leverage skills in a remote environment. Dedicated and detail-oriented, committed to delivering exceptional customer service and exceeding performance targets. Looking to expand professional skillset and contribute to a dynamic team in a challenging role.

Overview

26
26
years of professional experience

Work History

Radiology Support Assistant

Onrad Inc
06.2022 - Current
  • Answered phone calls promptly and professionally, directing callers to appropriate personnel.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Transfer Center Coordinator

UF Health Shands Hospital
06.2019 - 06.2022
  • Coordinates all external transfers in accordance with state and federal regulations with one-call convenience for referring physicians
  • Provides medical interpretation of diagnoses and specialized patient care needs, recognizing critical and emergent situations, connecting the referring physician with the appropriate UF Health physician as quickly as possible
  • Special attention is given to protocols for Trauma, STEMI, Stroke, Neurosurgical and Burn transfers
  • Serves as a hospital and physician resource, proficient in maintaining compliance with Access to Care Laws, while recording each event and timestamp
  • Provides clinical insights and overall level of care information to UF Health MD
  • The position is responsible for performing registration functions, including the creation or confirmation of a medical record and/or account number
  • Expedites and provides health care access through the accurate gathering of demographic, sponsorship or guardian data, as well as insurance, financial and statistical information from a variety of sources, i.e., physicians, physician office staff

Sonographer

UF Health Shands Hospital
10.2017 - 03.2022
  • Performs Ultrasound studies for diagnosis and treatment requiring independent judgment, ingenuity, and initiative
  • Duties include but are not limited to obtaining and recording an accurate patient history, performing diagnostic procedures and obtaining diagnostic images, analyzing technical information, using independent judgement in recognizing the need to extend the scope of the procedure according to the diagnostic findings, providing an oral or written summary of the technical findings to the Radiologist
  • Providing quality patient care

Sonographer

CHS Poplar Bluff Regional Medical Center
06.2013 - 10.2017
  • Responsibilities include a proficiency in Abdominal/GYN/Small Parts and Vascular studies to include Carotid, Venous and Arterial exams
  • I am also proficient in First, Second and Third trimester OB scanning
  • I was part of an on call rotation

Travel Sonographer

VA Palo Alto Health Care System
10.2012 - 06.2013
  • Responsibilities include a proficiency in Abdominal/GYN/Small Parts and Vascular studies
  • My duties include but are not limited to obtaining and recording an accurate patient history, performing diagnostic procedures and obtaining diagnostic images, analyzing technical information, using independent judgement in recognizing the need to extend the scope of the procedure according to the diagnostic findings, providing an oral or written summary of the technical findings to the Radiologist
  • Providing quality patient care
  • I am part of an on call rotation

Sonographer

CHS Lower Keys Medical Center
06.2008 - 10.2012
  • Responsibilities included a proficiency in Abdominal/GYN/Small Parts and Vascular studies to include Carotid, Venous and Arterial exams
  • I also have First, Second and Third Trimester OB experience
  • Assisted with Interventional procedures such as Fine Needle Aspiration of the Thyroid, Breast Needle Core Biopsy and Breast Aspiration
  • I was typically scheduled 12-15 patients per day
  • I was part of an on call rotation
  • Also assisted my manager in preparing call schedule

Sonographer

Radiology Associates Imaging Centers
12.2003 - 12.2007
  • Responsibilities included assisting in preparation of exam reports for doctor review within an outpatient setting
  • I also performed general ultrasound scans including Abdomen, GYN, Small Parts, Vascular and Biopsy/Special Procedure Assistance
  • Often worked in Women's Center focusing on breast scans

Sonographer

Florida Hospital
05.1999 - 12.2003
  • I performed Vascular and General ultrasound including Abdomen, GYN, Small Parts and First Trimester OB/GYN
  • Assisted the Radiologist with Prostate Biopsy and Paracentesis
  • I was responsible for ordering supplies for the department
  • I was also part of an on call rotation

Education

Associates - Medical

Ultrasound Diagnostic School
Tampa, FL
10.1999

Skills

  • Analytical Thinker
  • Proactive Initiative
  • Collaborative Team Member
  • Analytical Problem Solving
  • Strong organization

Additional Information

Communication skills - successful in building strong co-operative relationships with patients and health care professionals., Problem solving ability - regarded as a resourceful problem solver evident in the successful development and implementation of new policies and procedures., Planning and organizing - proven track record of effectively prioritizing multiple tasks and assignments in a fast-paced work environment to efficiently meet departmental and hospital objectives., Team player - a solid reputation as a competent team member who is always prepared to go the extra mile to achieve results., Self starter - considered a highly motivated employee with the capacity to learn quickly and take responsibility for my own development.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Radiology Support Assistant

Onrad Inc
06.2022 - Current

Transfer Center Coordinator

UF Health Shands Hospital
06.2019 - 06.2022

Sonographer

UF Health Shands Hospital
10.2017 - 03.2022

Sonographer

CHS Poplar Bluff Regional Medical Center
06.2013 - 10.2017

Travel Sonographer

VA Palo Alto Health Care System
10.2012 - 06.2013

Sonographer

CHS Lower Keys Medical Center
06.2008 - 10.2012

Sonographer

Radiology Associates Imaging Centers
12.2003 - 12.2007

Sonographer

Florida Hospital
05.1999 - 12.2003

Associates - Medical

Ultrasound Diagnostic School

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