Daina White
Chicago,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fingerprint Technician
Accurate Biometrics - Illinois
05.2023 - Current
- Developed and implemented new policies to improve overall quality control within the Fingerprint Technician department.
- Collaborated with inter-agency partners to share knowledge, resources, and expertise in the field of biometric identification.
- Facilitated smooth operations within the department by monitoring inventory levels for essential supplies like ink pads, cleaning solutions, or gloves used during daily tasks.
- Reduced error rates through diligent verification and validation of submitted fingerprints against established criteria.
Airline Customer Service Agent
American Airlines
03.2022 - 03.2023
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Nurse Extern
University Of Chicago Medical Center
09.2021 - 10.2021
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Monitored patient vital signs and reported any changes to nursing staff.
- Collaborated with supervising nurses to ensure quality care for all patients on the unit.
Barista
Starbucks
05.2017 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
No Degree - General Studies
City Colleges of Chicago-Harold Washington College
Chicago, ILHigh School Diploma -
Gary Comer College Prep
Chicago, IL06.2016
Skills
- Computer Skills
- Digital Imaging
- Ink Fingerprinting
- Customer Service
- Data Entry
- Computer Proficiency
Certification
- CPT - Certified Personal Trainer
Timeline
Fingerprint Technician
Accurate Biometrics - Illinois
05.2023 - Current
Airline Customer Service Agent
American Airlines
03.2022 - 03.2023
Nurse Extern
University Of Chicago Medical Center
09.2021 - 10.2021
Barista
Starbucks
05.2017 - 01.2020
No Degree - General Studies
City Colleges of Chicago-Harold Washington College
High School Diploma -
Gary Comer College Prep
- CPT - Certified Personal Trainer
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