Dainah Love-Kent, RN
Macedonia,OH
Summary
Seasoned Registered Nurse offering several years of experience in an educational leadership position. Focused on building and enhancing relationships, meeting service needs and maintaining smooth administration of all department operations. Desire a growth-oriented position in a dynamic, fast-paced environment.
Overview
9
9
years of professional experience
Work History
Education Coordinator
Crossroads Hospice And Palliative Care
10.2020 - Current
- Increased efficiency by streamlining coordination processes and leading the all-site orientation sessions.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Assisted in recruitment efforts, coordinating interviews for nursing staff and managing onboarding activities for new hires effectively.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with the care team.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Human Resources.
- Oversaw nurse and aide meeting as well as presenting at all-staff meetings.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
RN Case Manager
Crossroads Hospice And Palliative Care
07.2017 - 10.2020
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Assisted in the development of policies and procedures that improved the efficiency of case management processes within the organization.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Educated patients and caregivers on healthcare protocols and processes.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Utilization Review Nurse
Cleveland Clinic
09.2016 - 06.2017
- Improved patient care quality by conducting thorough utilization reviews and making recommendations for optimal treatment plans.
- Reduced healthcare costs through efficient utilization of resources and identification of unnecessary treatments or procedures.
- Enhanced patient satisfaction by collaborating with interdisciplinary teams to develop individualized care plans, ensuring appropriate level of care.
- Ensured compliance with regulations and accreditation standards by maintaining accurate documentation of all utilization review activities.
Staff Nurse
University Hospitals Of Cleveland
05.2015 - 10.2016
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Improved patient outcomes by implementing evidence-based oncology nursing practices and maintaining up-to-date knowledge of cancer treatment advancements.
- Provided compassionate care for oncology patients, addressing their physical and emotional needs during treatment.
- Monitored patients closely for side effects and complications related to cancer treatments, intervening promptly when necessary to manage symptoms effectively.
- Educated patients and their families about cancer diagnoses, treatment options, symptom management strategies, and available support resources.
- Provided mentorship for nursing students completing clinical rotations within the oncology department, guiding them through essential skills development while fostering professional growth opportunities.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Education
High School Diploma -
Warrensville Heights High School
Warrensville Heights, OHAssociate of Science - Nursing
Kent State University
Kent, OH05.2014
Skills
- Hiring coordination
- Employee retention
- Microsoft Office
- Staff Training
- Attention to Detail
- Policies and Procedures Enforcement
- Public Speaking
- Staff Development
- Interpersonal Skills
- Interpersonal Communication
- Analytical Thinking
- Written Communication
- Presentation Skills
- Decision-Making
- Multicultural Leadership
- Teamwork and Collaboration
- Professional Demeanor
- Effective Communication
- Team Collaboration
- Time Management
- Multitasking
- Continuous Improvement
- Documentation skills
- Emergency Readiness
- Professionalism
- Problem-solving aptitude
- Active Listening
- Staff Supervision
- Strong Work Ethic
- Multitasking Abilities
- Remote Learning
- Work Prioritization
- Organizational Skills
- Adaptability and Flexibility
Timeline
Education Coordinator
Crossroads Hospice And Palliative Care
10.2020 - Current
RN Case Manager
Crossroads Hospice And Palliative Care
07.2017 - 10.2020
Utilization Review Nurse
Cleveland Clinic
09.2016 - 06.2017
Staff Nurse
University Hospitals Of Cleveland
05.2015 - 10.2016
High School Diploma -
Warrensville Heights High School
Associate of Science - Nursing
Kent State University