Dainah Chatman
Sr Business Analyst- Governance and Analytics
Bartlett,IL
Summary
Experienced leader of 11+ years with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Sr Analyst- Insights and Decisions
Verizon Wireless
06.2014 - Current
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
Supporting Strategic Partners
Verizon Wireless
01.2021 - 06.2023
- Developed long-term relationships with key partners for sustainable revenue growth and market expansion.
- Provided ongoing support to partners by addressing concerns, resolving conflicts, and facilitating communication between stakeholders.
- Managed a portfolio of strategic partnerships, closely monitoring progress towards established objectives and adjusting strategies accordingly.
- Evaluated potential partners based on their alignment with company strategy, financial stability, market presence, and overall fit within the partnership ecosystem.
Customer Service Supervisor
Verizon Wireless
06.2017 - 08.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
Skills
Calm under pressure
Excellent communication
Vendor negotiations
Customer relations
Executive support
Problem-solving abilities
Verbal and written communication
Conflict resolution
Team leadership
Data analysis
Performance monitoring
Stakeholder communication
Process improvements
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Education
BBA - Management
Strayer University
12.2020 - 12.2023
Accomplishments
- Supervised multiple teams of 20+ staff members.
- Achieved company recognition through effectively helping my team exceed all KPI's 2020 & 2021
- Collaborated with teams across vendor centers in Egypt, Mexico and Africa in the development of Project Cortex- a successfully executed project rooted in crisis management.
- Successfully led Directors team of Sr Managers as a Scrum Master, resulting in 100% Backlog utilization in Smartsheets-2025.
- Published Author
Timeline
Supporting Strategic Partners
Verizon Wireless
01.2021 - 06.2023
BBA - Management
Strayer University
12.2020 - 12.2023
Customer Service Supervisor
Verizon Wireless
06.2017 - 08.2021
Sr Analyst- Insights and Decisions
Verizon Wireless
06.2014 - Current