Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Daine Hughes

Adkins,TX

Summary

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

43
43
years of professional experience

Work History

Outside Sales Representative

Utility trailers southeast
San Antonio, TX
01.2021 - Current
  • Researched potential clients, identified decision makers and developed relationships with them. we specialize in heavy truck and trailer parts, service and trailer sales with a 12-bay shop and an extensive inventory
  • Conducted market research to identify new opportunities and develop target customer profiles.
  • Gathered data on competitors' products, prices, and sales techniques.
  • Maintained knowledge of current product offerings and pricing structures.
  • Created customized presentations for prospective clients based on their needs.
  • Provided technical support to existing customers regarding product usage and installation.
  • Managed accounts by providing solutions that best fit the customer's needs.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Collaborated closely with internal departments to ensure successful execution of campaigns.
  • Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
  • Educated customers on product features and technical details to highlight benefits.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Organized sale calls with customers and vendors.
  • Generated sales by prospecting, negotiating contracts and closing.
  • Collaborated with other departments to complete sales transactions.
  • Conducted customer needs analysis to deliver relevant products or services.
  • Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
  • Utilized upselling techniques to maximize revenue.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.

Owner

Liberty Dustless Blasting
San Antonio, TX
02.2017 - 11.2021
  • Managed daily operations of business, including hiring and training staff.
  • Created marketing campaigns to attract new customers.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables. this was an abrasive blasting business I got into when I saw the need for it in my area, there were very few doing this type of work here at that time but that soon changed, and the market became to saturated with similar operations cutting profit to margins that I was not able to live with and do quality work.

Owner

Track Pro LLC
San Antonio, TX
12.2007 - 11.2012
  • Managed daily operations of business, including hiring and training staff. I started this business with a partner in the heavy equipment undercarriage repair that was lacking in the area.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Maintained relationships with existing clients by providing superior customer service.

Branch Manager /Regional Outside Sales Representative

FleetPride
Odessa, TX
11.2002 - 10.2007
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities. Responsible for 6 inside support employees and 4 outside sales employees. This was also a heavy-duty truck and trailer operation.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Resolved escalated customer complaints in a timely manner.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Identified opportunities for process improvement initiatives within the branch.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products. when i took over this branch the monthly sales was at 496,000 we took it to 2.1 million in 1 1/2 years by providing excellent customer service .

Technical Specialist

Dimensions Unlimited
San Antonio, TX
11.1999 - 11.2002
  • Provided technical assistance to clients by troubleshooting system problems. This was an inverter manufacture I was a support specialist for outside units that may have issues
  • Performed regular maintenance on servers and other networking equipment.
  • Troubleshot malfunctions and diagnosed issues for equipment and components.
  • Provided training on desktops, laptops and mobile devices for company users.
  • Troubleshot and resolved problems with programs and systems.
  • Managed client expectations through clear communication of technical limitations and project timelines.
  • Established and maintained strong client relationships through exceptional problem-solving and technical support.

Branch Manager

Bexar Trailers
San Antonio, TX
12.1994 - 11.1999
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities. this was a heavy-duty truck and trailer parts distributor I was responsible for the operations of and sales
  • Developed strategies to increase customer satisfaction and loyalty.
  • Conducted regular performance reviews for all employees in the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Resolved escalated customer complaints in a timely manner.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Identified opportunities for process improvement initiatives within the branch.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Planned work schedules to maintain adequate staffing levels.
  • Supported outside sales force in servicing and obtaining new business.

Branch Manager

Power Equipment
San Antonio, TX
01.1982 - 12.1994
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities. This was my start into the heavy-duty truck and trailer parts business, which I had a team of 12 to oversee.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Resolved escalated customer complaints in a timely manner.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Designed sales and service strategies to improve revenue and retention.
  • Supported outside sales force in servicing and obtaining new business.

Education

High School Diploma -

Sam Houston
San Antonio, TX
07-1979

Skills

  • Computer Skills
  • Networking
  • Sales proposal creation
  • Brand awareness development
  • Opportunity Identification
  • Superior organizational skills
  • Customer Service-Oriented
  • Prospecting and Cultivating
  • Prospecting techniques
  • Sales closing
  • Client Needs Assessment
  • Relationship Building
  • Territory Development
  • Phone and Email Etiquette
  • Client Relationship Development
  • Client Account Management
  • Territory Management
  • Self-sufficient
  • Problem-Solving
  • Sales Presentations
  • Cold-calling
  • Approachable
  • Relationship cultivation

Affiliations

  • These are a few thing i enjoy in my off time, being with my family ,i enjoy hunting, fishing, old custom cars, motorcycles, cooking and craft beer .

Timeline

Outside Sales Representative

Utility trailers southeast
01.2021 - Current

Owner

Liberty Dustless Blasting
02.2017 - 11.2021

Owner

Track Pro LLC
12.2007 - 11.2012

Branch Manager /Regional Outside Sales Representative

FleetPride
11.2002 - 10.2007

Technical Specialist

Dimensions Unlimited
11.1999 - 11.2002

Branch Manager

Bexar Trailers
12.1994 - 11.1999

Branch Manager

Power Equipment
01.1982 - 12.1994

High School Diploma -

Sam Houston

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Daine Hughes