Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Dainelis Causilla

Dainelis Causilla

Miami,FL

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 3 years.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hospital Receptionist

Keralty Hospital
Miami, Florida
05.2022 - Current
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.

Assistant Manager

Galaxy Orthopedic & Wellness Center
Miami, Florida
03.2020 - Current
  • Communicated with patients, ensuring that medical information was kept private.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Developed close working relationships with front office and back office staff.

Stock Associate

Hollister.Co
Miami, Florida
12.2017 - 02.2019
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Answered customer questions and provided detailed product information.
  • Managed inventory storage in clean and organized fashion.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Checked aisles for spills to complete quick clean-up.
  • Greeted customers and directed to requested products.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Checked and pulled defective or expired products from shelves.

Education

Bachelor of Science - Biology

Florida International University
Miami, FL
01.2023

Associate of Arts - Biology

Miami Dade College
Miami, FL
12.2020

Skills

  • Data Gathering
  • Confidential Data Protection
  • Records Management Software
  • Data Recording
  • Medical Report Preparation
  • Organization and Time Management
  • Medical Recordkeeping
  • Taking Client Histories
  • Front Desk Operations
  • HIPAA Guidelines
  • Call Transfers
  • Patient Data Processing
  • Patient Referral

Certification

HIPPA

CPR

Timeline

Hospital Receptionist

Keralty Hospital
05.2022 - Current

Assistant Manager

Galaxy Orthopedic & Wellness Center
03.2020 - Current

Stock Associate

Hollister.Co
12.2017 - 02.2019

Bachelor of Science - Biology

Florida International University

Associate of Arts - Biology

Miami Dade College

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Dainelis Causilla