Dainelle Nicolay
Placerville
Summary
Dynamic and highly organized professional with a proven track record at Mountain G Engineering, excelling in invoice processing and data entry accuracy. Adept at thriving in fast-paced environments, I leverage strong leadership and customer service skills to enhance team performance and drive operational success. Passionate about delivering exceptional results and fostering collaboration.
Overview
8
8
years of professional experience
Work History
Construction Administration clerk/Construction Administration Specialist
Mountain G Engineering
Folsom
10.2024 - Current
- In my time at Mountain Engineering, I took great pride in my work and success.
- Created invoices using Excel, provided templates, and created custom templates per customer need.
- Experience billing on Taulia, a PGE platform.
- Creating invoices based on daily job reports and subcontractor invoices.
- Auditing construction and professional services timecards, consulting superiors to authorize corrections.
- I'm trained to look for meal violations, incorrect clock-ins/outs.
- Managed daily office operations and maintained organized filing systems.
- Processed incoming and outgoing correspondence efficiently and accurately.
- Supported team members by preparing reports and documents as needed.
- Implemented data entry processes for improved record-keeping accuracy.
- Provided general office support such as photocopying, faxing and scanning documents.
- Checked and processed invoices, purchase orders, and other financial documents.
- Assisted the Human Resources department with onboarding DOT paperwork for new hires.
- Created spreadsheets using Microsoft Excel to track hours billed vs. Paid to employee, equipment usage, vendor invoices billed to client, vs. Received, etc.
Cashier
Hillside Tree Farm
Camino
11.2017 - Current
- My daily duties consist of being a cashier, and opening and closing the business.
- While working as a cashier throughout the day, I make accurate change in a high-paced environment, answer phones, oversee workers, keep a clean worksite, stock products when needed, ensure customers always have upstanding assistance, and manage problems in my department and others.
- Thanks to this job, I have face-to-face customer experience with over 500 customers and families a day, along with many other skills.
Assistant Manager/ Shift Lead/ General Sales Associate
European Wax Center
Placerville
08.2023 - 08.2024
- Acted as company representative by greeting guests, managing appointments, and resolving guest issues.
- Maintained sanitary work environment to ensure waxers' success during opening and closing shifts.
- Managed weekly stock inventory and ordered necessary products to meet operational needs.
- Served as sole on-site management for PLacerville location, overseeing daily operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Promoted savings passes and product line to enhance customer experience and satisfaction.
- Advanced career from general sales associate to assistant manager within one year.
- Built strong team dynamics by fostering collaboration and communication among staff.
- Leveraged personal product knowledge to drive sales and instill customer trust.
Cashier/ Hostess
Koto buffet, Red hawk Casino
Placerville
06.2023 - 08.2023
- Working at Koto Buffet within Red Hawk was my first experience working in a casino environment.
- During my three months of employment I was exposed to a great span of customers and coworkers helping prepare me for many work situations.
- We were regularly at full capacity throughout the weekend evenings resulting in a very high paced work environment with no room for error.
- This job taught me a lot about problem solving, customer service and deescalation.
- This will remain one of my favorite positions I've held in my professional journey.
Dasher/ Delivery Service
Doordash
Placerville
03.2021 - 05.2023
- While working with doordash I performed over 1000 successful deliveries with many different merchants.
- When dashing I am acting as a face of the company and always take pride in my duties including keeping a clean driving record.
Education
High School -
Charter College And Career Prep
Placerville, CA03-2020
Skills
- Take pride in my work and success
- Thrive in a high-volume work environment
- Highly organized
- Adapts to change quickly
- Great time management
- Excel spreadsheet creation
- Invoice processing
- Data entry accuracy
- Office administration
- Entrepreneur
- Outgoing
- People management
- Front desk
- Phone professionalism
- Multiple forms of POS systems
- Great customer service
Endorsement
09/23, Lauren J. Bisnett, Restaurant Supervisor, Koto Buffet, Red Hawk Casino, lbisnett@redhawkcasino.com, (916) 429-5139, Please accept this letter as endorsement of Dainelle Nicolay, who has served as an exemplary employee and highly valued team-member during her employment at the Koto Buffet at Red Hawk Casino. She demonstrated a remarkable aptitude for situational awareness and consistently excelled in guest service. Her work ethic and eagerness to increase productivity made an immeasurable contribution to the restaurant and the team. Dainelle was reliable, fastidious, and always professional. She had an exceptional talent for customer service and hospitality. Routinely, she was punctual, focused, and went above-and-beyond to be of assistance. Dainelle's unique combination of strengths, skills, and abilities poise her to be an integral part of any professional team or endeavor. She possesses both emotional intelligence and a robust business acumen all the while positively influencing the workplace. She shows a commitment to personal growth and will undoubtedly go far in any career field in which she participates.
Timeline
Construction Administration clerk/Construction Administration Specialist
Mountain G Engineering
10.2024 - Current
Assistant Manager/ Shift Lead/ General Sales Associate
European Wax Center
08.2023 - 08.2024
Cashier/ Hostess
Koto buffet, Red hawk Casino
06.2023 - 08.2023
Dasher/ Delivery Service
Doordash
03.2021 - 05.2023
Cashier
Hillside Tree Farm
11.2017 - Current
High School -
Charter College And Career Prep