Dainey Thompson

• Oversaw operational aspects of a successful business, including long-term planning, staff hiring and training, and building strong roots within the community
• Input income and expense details into Quick-books to track business finances and address variances
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
• Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success
• Applied problem-solving skills to analyze and resolve issues impacting business operations

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support
• Processed payrolls on a bi-weekly basis for Boise office
• Maintained payroll information by calculating, collecting and entering data
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts

• Student Internship, general office duties; filing, database management, and editing