Dainna Frater
Lauderhill
Summary
Proven leader with extensive experience as a Shift Manager at McDonald's, adept in cash handling and decision-making. Enhanced team performance and customer satisfaction through effective training and problem-solving. Excelled in creating positive work environments and streamlining operations, showcasing a strong focus on customer service and employee development.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
10.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Shift Manager
Burger King
04.2018 - 08.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Store Team Member
Dollar Tree
10.2022 - 01.2023
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
Education
Citizen High School
Fleming Island, FL2020
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
McDonald's
10.2023 - Current
Store Team Member
Dollar Tree
10.2022 - 01.2023
Shift Manager
Burger King
04.2018 - 08.2023
Citizen High School
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