DAINNESE M. BARKSDALE
UPPER MARLBORO, LARGO,MARYLAND, MD
Summary
Thorough Quality Assurance Specialist with 12-year background in Configuration Management and Process Improvement. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.
Overview
2
2
Certifications
13
13
years of professional experience
Work History
QUALITY ASSOCIATE
Dakota Consulting, Inc
Silver Spring, MD
03.2016 - Current
- Dedicated team player with strong information systems, quality assurance, project management, and analytical skills background; self-starter that learns quickly.
- Reliable professional who supports internal and external stakeholders; an effective communicator, knowledgeable in AS9100, CMMI (Services and Development) and ISO 9001:2015, 17020:2012 processes, procedures, training, configuration management; quality assurance; continual process improvement and internal auditing.
- Provides support to the Quality Manager for compliance and performance efficiency.
- Establishes interdepartmental relationships with Managers and Subject Matter Experts (SME) to create and maintain policies and procedures.
- Leads all internal audits for ISO 9001:2015, ISO 17020:2012, and various projects for compliance to standards including company policies and procedures.
- Monitors corrective and preventive actions and provides recommendations for closure.
- Maintains the Configuration Management of organizational documentation, Risk and Issue Dashboard, and the Non-Compliance Records.
- Prepare monthly reports and presentations for senior management.
- Track and analyze yearly corporate goals and quality metrics.
- Conducts Voice of the Customer (VOC) Surveys with clients.
- CMMI Level 2 Team Appraiser.
- Obtained ISO 9001:2015 Internal Auditor Certification.
- Obtained CMMI V2.0 Upgrade Training & CMMI Associate certification.
Manager
Jackson & Tull Chartered Engineers
Beltsville, MD
08.2007 - 09.2015
- Configuration Management.
- Actively manage the configuration and quality assurance management.
- Evaluate, coordinate, approve or disapprove, and implement changes, and review/edit documentation for compliance.
- System administrator of the Quality Management System (QMS) including the Q-Pulse Data Management System which stores all engineering and quality assurance documentation including change, release, problem, and incident management processes.
- Create workflow processes and procedure for the QMS; successfully ensures that Work Order Authorization (WOA) Data Analysis goals are consistent and achieved.
- Conduct internal audits and administer the corrective action log.
- Maintain certifications for staff and calibration of various specialized equipment, i.e., Electro-Static Discharge Certification, Relative Humidity monitors, etc.
- Work as point of contact for major projects and put together various documentation and data for contract bids and request for proposals (RFPs).
- Participates in design reviews and provides recommendations.
- Manage vendor access and approvals to the worksite and other satellite locations.
- Provide award winning leadership on various workflow process committee meetings, recognized mentorship awards for providing guidance and support to subordinate staff and engineering teams; and received bonuses for consistent creative and insightful solutions to enhance productivity and being able to respond to problems varying from simple to complex on-demand.
Education
Master of Science - Management Information Systems
Bowie State University
Bachelor of Science - Information Systems Engineering
John C. Smith University
Skills
Project Managementundefined
Certification
ISO 9001:2015 Certified Internal Auditor
Timeline
QUALITY ASSOCIATE
Dakota Consulting, Inc
03.2016 - Current
Manager
Jackson & Tull Chartered Engineers
08.2007 - 09.2015
Master of Science - Management Information Systems
Bowie State University
Bachelor of Science - Information Systems Engineering
John C. Smith University
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