Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daireliz Rivera

Kissimmee

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

Xpress Urgent Care
11.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Medical Assistant

MedFlorida Medical Centers
03.2018 - 03.2022
  • Record patients' medical history, vital statistics, test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Show patients to examination rooms and prepare them for the physician.
  • Prepare and administer medications as directed by a physician.
  • Collect blood, or other laboratory specimens, log the specimens, and prepare them for testing.
  • Authorize drug refills and provide prescription information to pharmacies.
  • Answer telephones and direct calls to proper staff
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and/or correspondence.
  • Receive and route messages or documents, such as laboratory results, to proper staff.
  • Transmit correspondence or medical records by mail, e-mail, or fax

Referral Coordinator

MedFlorida Medical Centers
03.2018 - 03.2022
  • Keep track of the patient’s referrals and ensure that patients are scheduled to their recommended non-PCP appointments.
  • Maintains list of all preferred specialist and ancillary providers.
  • Obtain referral authorization if required by the health plan.
  • Call referring provider and schedule appointments for patients.
  • Communicate respectfully and effective with patients regarding.
  • Served as liaison between insurances and patients.

Medical Assistant

East Lake Medical Clinic
03.2016 - 03.2018
  • Record patients' medical history, vital statistics, test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Show patients to examination rooms and prepare them for the physician.
  • Prepare and administer medications as directed by a physician.
  • Collect blood, or other laboratory specimens, log the specimens, and prepare them for testing.
  • Authorize drug refills and provide prescription information to pharmacies.
  • Answer telephones and direct calls to proper staff
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and/or correspondence.
  • Receive and route messages or documents, such as laboratory results, to proper staff.
  • Transmit correspondence or medical records by mail, e-mail, or fax

Education

Bachelor’s Program - Allied Health Management

Florida Technical College
Kissimmee, Florida
07-2023

Diploma Program - Medical Assistant

Florida Technical College
Kissimmee, Florida
04.2014

Diploma Program - Practical Nurse

Instituto de Banca y Comercio
San Juan, Puerto Rico
12.2010

Skills

  • Patient preparation for examination
  • Phlebotomy
  • Charting/Records Management
  • Telephone Triage
  • Bilingual (English & Spanish)
  • EMR Systems
  • Computer programs (Word, Excel etc)
  • EKG & Vital Signs
  • HIPAA and OSHA Trained
  • Customer service
  • Office management
  • Organizational skills

Certification

  • AMT- Registered Medical Assistant
  • CPR

Timeline

Office Manager

Xpress Urgent Care
11.2023 - Current

Medical Assistant

MedFlorida Medical Centers
03.2018 - 03.2022

Referral Coordinator

MedFlorida Medical Centers
03.2018 - 03.2022

Medical Assistant

East Lake Medical Clinic
03.2016 - 03.2018

Diploma Program - Medical Assistant

Florida Technical College

Diploma Program - Practical Nurse

Instituto de Banca y Comercio

Bachelor’s Program - Allied Health Management

Florida Technical College

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