Dairily Espinal Jimenez
Queens
Summary
Dynamic professional with strong customer service skills and team collaboration. Proven ability to resolve issues effectively, ensuring high satisfaction rates.
Overview
5
5
years of professional experience
Work History
Lead Cleaner
Airways
Queens
11.2022 - Current
- Supervised daily cleaning operations to ensure high standards of cleanliness.
- Trained new staff on proper cleaning techniques and safety protocols.
- Collaborated with team members to address any cleaning challenges promptly.
- Ensured that all safety regulations were followed at all times.
Wheelchair Lead
Airway Cleaners
Queens
05.2023 - 12.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
Cashier
Family Dollar
Jamaica
02.2021 - 11.2022
- Processed customer transactions quickly and accurately using register systems.
- Assisted customers with inquiries about products and services effectively.
- Collaborated with team members to enhance customer service experiences.
- Managed cash handling procedures to ensure security and accuracy.
- Followed store policies for returns and exchanges diligently.
- Engaged customers in friendly conversation to promote a welcoming environment.
- Collected payments and provided accurate change.
Education
Associate of Science - Business Administration
Queensborough Community College
Oakland Gardens, NY12-2025
Skills
- Customer service
- Team collaboration
- Inventory management
- Problem solving
- Employee training
- Time management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Wheelchair Lead
Airway Cleaners
05.2023 - 12.2024
Lead Cleaner
Airways
11.2022 - Current
Cashier
Family Dollar
02.2021 - 11.2022
Associate of Science - Business Administration
Queensborough Community College