Dairine Silveira
Boston,MA
Summary
Personable and energetic professional committed to delivering excellence in all facets of customer service and administrative support. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Truck Driver/ Co-Owner
J&D Transportation LLC
03.2023 - 03.2024
- Long-distance driving, obeying and following applicable traffic laws
- Manage business operations including balance and handle expense accounts
- Ensure accurate recordkeeping in compliance with Department of Transportation regulations through meticulous documentation of hours of service logs, receipts, and other required paperwork.
- Hire, train, and manage a high-performing team of employees dedicated to achieving company goals.
Public Safety Officer
Boston Medical Center
11.2021 - 03.2023
- Use effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons
- Take the appropriate actions to protect and process evidence, interview witnesses, victims and persons of interest, and document findings
- Provide first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Maintain accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
Patrol Officer
Allied Universal Security
06.2019 - 10.2021
- Provide customers and guests with directions and assist with questions
- Provide assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
- Handle crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Enhance public safety by patrolling assigned areas and responding to emergency situations promptly.
- Prepare detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
Intern
Essex's County Sheriff's Department
09.2020 - 12.2020
- Organize new applicant's files and documents
- Help conduct PT tests for employees and new applicants
- Generate copies and other clerical duties
- Support staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Actively participate in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Violations Processor
Sensys Gatso
09.2018 - 03.2020
- Interact regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Support team members in their tasks, contributing to overall team success.
- Reduce errors with meticulous attention to detail and thorough review of documentation.
- Receive and review incoming documents and materials.
Valet Attendant
VPNE Parking Solutions
05.2018 - 09.2018
- Park and retrieve cars carefully to prevent damage and avoid delays.
- Establish positive guest relationships through consistent delivery of excellent customer service.
- Reduce wait times for guests with effective communication and coordination among valet team members.
- Demonstrate strong multitasking abilities while navigating busy work environments under pressure situations.
Cashier
Au Bon Pain
03.2016 - 08.2017
- Provide excellent front-end service and answer all customers' questions
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Build relationships with customers to encourage repeat business.
- Assist customers with inquiries and provide exceptional service, resulting in positive feedback from shoppers.
Intern
Office of Jury Commissioner
07.2015 - 08.2015
- Generate copies and other clerical duties
- Gain valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sort and organize files, spreadsheets, and reports.
- Facilitate successful completion of projects from concept to launch.
Receptionist
BPS Welcome Center
07.2014 - 08.2014
- Greet incoming visitors and customers professionally and provid friendly, knowledgeable assistance.
- Enhance customer satisfaction by promptly addressing inquiries and providing accurate information.
- Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Bachelor of Arts - Criminal Justice
Salem State University
Salem, MA12.2020
Skills
- Proficient in Microsoft Word, PowerPoint, and Google Drive
- Bilingual in Cape Verdean Creole and English; Beginner level Spanish
- Self-motivation and discipline
- Data Entry
- Time Management
- Organization skills
- Customer Service
- Problem-solving abilities
Activities
- Judicial Youth Corps workshops (2015)
- Boston Alumnae Chapter of Delta Sigma Theta Sorority (2015-2016)
Timeline
Truck Driver/ Co-Owner
J&D Transportation LLC
03.2023 - 03.2024
Public Safety Officer
Boston Medical Center
11.2021 - 03.2023
Intern
Essex's County Sheriff's Department
09.2020 - 12.2020
Patrol Officer
Allied Universal Security
06.2019 - 10.2021
Violations Processor
Sensys Gatso
09.2018 - 03.2020
Valet Attendant
VPNE Parking Solutions
05.2018 - 09.2018
Cashier
Au Bon Pain
03.2016 - 08.2017
Intern
Office of Jury Commissioner
07.2015 - 08.2015
Receptionist
BPS Welcome Center
07.2014 - 08.2014
Bachelor of Arts - Criminal Justice
Salem State University