Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Dairolih Parra

Orlando,FL

Summary

As a customer service professional, my goal is to provide exceptional service by seeking to exceed customer expectations through efficient problem resolution. I aspire to take on roles of greater responsibility and contribute significantly to the success of the team and the company.

Overview

6
6
years of professional experience

Work History

Customer Service

Edsapience
ORLANDO, FL
03.2020 - Current
  • Responded promptly to customer inquiries via phone, email, and chat, maintaining a high level of professionalism and empathy
  • Effectively resolved customer issues, ensuring a positive resolution and high customer satisfaction rates
  • Collaborate with other departments to ensure efficient problem resolution
  • Identify sales opportunities and promote additional services.

Customer Service Representative

Fiesta Auto Insurance & Tax Service
Orlando, FL
01.2019 - 03.2020
  • Responded promptly and professionally to customer inquiries related to insurance policies, coverage, claims, and billing matters
  • Demonstrated a strong understanding of insurance policy underwriting, terms, and conditions, enabling effective communication with clients
  • Manage large amounts of incoming calls
  • Reviewed customer account information to determine current issues and potential solutions.

Sales Associate

ZARA
Orlando, FL
01.2018 - 01.2019
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Built and maintained relationships with peers and upper management to drive team success.

Education

Bachelor's degree in Accounting -

Universidad Rafael Urdantea
07.2014

Skills

  • Payment Processing
  • Computer skills
  • Attention to Details
  • Complaint Resolution
  • Ability to work under pressure
  • Data Entry

Languages

  • Spanish, Expert
  • English, Fluent

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Customer Service

Edsapience
03.2020 - Current

Customer Service Representative

Fiesta Auto Insurance & Tax Service
01.2019 - 03.2020

Sales Associate

ZARA
01.2018 - 01.2019

Bachelor's degree in Accounting -

Universidad Rafael Urdantea
Dairolih Parra