Dairon Perez
Hialeah,FL
Summary
Results-oriented professional with experience in mass merchants, merchandising and preferred customer management. Frequently praised as focused by peers, I can be relied upon to help your company achieve its goals. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Aiming to leverage my abilities to successfully fill the role at your company. Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
The Home Depot Store
Hialeah, Florida
03.2024 - Current
- Maintained compliance with company policies and safety regulations.
- Conducted regular staff meetings to communicate updates and expectations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Retail Sales Supervisor
The Home Depot
Hialeah, USA
03.2017 - 04.2024
- Instructed staff on how handled difficult and complicated sales.
- Engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers.
- Planned and prepared work schedules and kept records of employees' work schedules and time cards.
- Inventoried stock and reordered when inventory dropped to specified level.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Hired, train and evaluated personnel in sales and marketing establishments, promoted and firing workers when appropriate.
- Authorized payments and merchandise returns.
- Provided efficient and courteous service to customers.
- Delivered service excellence through all points of contact.
- Processed cash, check and credit cards for customer purchases.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
Cashier Specialist
McDonald's
Miami, USA
01.2016 - 02.2017
- Enforced safety, health and security rules.
Education
High School Diploma -
Manuel Fajardo
Boyeros, Havana, Cuba06.2015
Skills
- Customer inquiries management
- Customer service management
- Customer relations
- Critical thinking
- Complaint resolution
- Delegation and supervision
- Scheduling and time management
- Adaptability to change
- Recruitment and hiring
Certification
- Reach truck driver
- Forklift driver
Languages
- Spanish, Native
- English, Bilingual
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager
The Home Depot Store
03.2024 - Current
Retail Sales Supervisor
The Home Depot
03.2017 - 04.2024
Cashier Specialist
McDonald's
01.2016 - 02.2017
High School Diploma -
Manuel Fajardo
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