Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Overview
9
9
years of professional experience
Work History
Maintenance Technician
Venetian Palazzo Resort
08.2022 - 03.2023
Operated varied hand and power tools to complete repairs.
Troubleshot equipment breakdowns and performed preventive maintenance.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Followed safety protocols to minimize workplace accidents.
Inspected and maintained equipment to keep items in top working condition.
Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Installed new locks, door handles, and door closers.
Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Performed electrical and mechanical repairs of production equipment to minimize downtime.
Followed instructions from supervisor regarding daily job tasks and duties.
Replaced worn or broken parts on machines and equipment.
Repaired and replaced pumps, valves and motors.
Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Barback
Mangos Tropical Cafe
09.2014 - 02.2022
Coordinated with servers and bartenders to maintain smooth operation of bar area.
Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Greeted customers and provided friendly, knowledgeable service.
Replaced empty kegs and soda syrups.
Restocked ice, condiments, and snacks.
Assisted in setting up and breaking down bar area for special events.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Learned how to make wide variety of mixed drinks.
Delivered food to customers at bar and tables.
Checked ID cards and verified bar guests were of legal age.
Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Operated POS system to collect payments from customers.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Monitored food and beverage supplies, assisting with restocking when needed.
Assisted with bussing tables and cleaning up spills.
Provided attentive service and proactively assessed guest needs.
Collaborated with other dining room and bar staff to facilitate efficient service.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Assisted wait staff with timely food delivery and guest requests.
Answered customer questions about food and beverage items and assisted with menu selections.
Greeted customers and provided menus upon arrival to dining room.
Monitored dining room inventory and replenished as necessary.
Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Processed payments for orders and provided customers with change.
Engaged in suggestive selling and other sales techniques.
Offered product samples, answered questions and helped customers find items.
Set up advertising signs and displays on shelves, counters and tables.
Education
Associate of Applied Science - Accounting And Finance
Central University "Marta Abreu" of Las Villas
Havana, Cuba
01.2012
Skills
Daily Cleaning and Sanitation
Plan Skilled Repairs
Drywall Painting
Organizational Abilities
Mechanical Expertise
Performing Finishing Work
Problem Detection and Resolution
Concrete and Metal Assessment
Machinery Lubrication
Groundskeeping and Landscaping
Equipment Dismantling
Alignment and Balancing
Chemical Cleaners
Piping Systems Maintenance
Documentation
Machine Maintenance and Repair
Predictive and Preventive Maintenance
Equipment Repair
Facility Upkeep
Equipment Installation
Power and Hand Tool Use
Physical Strength and Stamina
Complaint Handling
Table Setting Arrangements
Place Settings
Timely Food Delivery
Billing and Payment Processing
Portion Standards
Cash Register Operations
Equipment Assembly
Removing Trash
Problem-Solving Ability
Hazardous Chemicals
Safety Awareness
Order Parts
Supply and Parts Ordering
Electrical Component Replacement
Glass Washing
Emptying Trash
Guest Inquiries
Customer Seating
Menu Inquiries
Hospitality Management
Dining Room Monitoring
Ice Restocking
Dishwashing and Sanitization
Professional Relationships
Servsafe Certified
Customer Preferences
Wine and Mixer Restocking
Safe Work Practices
Suggestive Selling
Safety and Sanitation Standards
Beer Keg Installation
Ice and Keg Replenishment
Clean Dining Areas
Practice Management
Restocking Condiments
Room Preparation
Dining Room Cleanup
Safe Handling Standards
Cocktail Knowledge
Snack Management
Beverage Making and Delivery
Customer Deliveries
Glassware Polishing
High-Volume Environments
Inventory Replenishment
Cleaning and Sanitation
Restock Shelves
Bar Supply Replenishment
Guest Satisfaction
Food and Drink Garnishing
Keg Replacements
Critical Thinking
Food Running
Accurate Cash Handling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Maintenance Technician
Venetian Palazzo Resort
08.2022 - 03.2023
Barback
Mangos Tropical Cafe
09.2014 - 02.2022
Associate of Applied Science - Accounting And Finance
Central University "Marta Abreu" of Las Villas
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