D'airra Morgan
Forth Worth,TX
Summary
Customer-focused and proactive customer service representative with 4+ years of experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in managing high call volumes and proficient in customer service software tools. Able to maintain composure under pressure and provide personalized customer service. Seeking a customer service representative position in a customer-centric organization where I can utilize my skills and contribute to customer success.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Siemens
Grand Prairie, TX
04.2023 - 01.2024
- Researched resolutions, contacted necessary departments, and responded to customers by phone, mail, or fax as a follow-up.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Customer Service Representative
Army and Airforce Exchange Services
Dallas, TX
05.2021 - 02.2023
- Mentored new employees on procedures and policies to maximize team performance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
- I performed administrative tasks such as filing paperwork, updating databases, and generating reports.
Remote Customer Service Assistant
Woodson Tax and Financial services
Memphis, TN
12.2020 - 10.2022
- Greeting prior year and new customers, obtaining needed documentation and entering into the tax system, Scheduling appointments, and answering calls.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Performed administrative tasks such as filing documents, and entering data into computer systems.
- Answered incoming calls, checking and returning voicemails to obtain records.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
Housekeeping
Crown Plaza Hotel
Memphis, TN
08.2019 - 12.2020
- Cleaning/prepping hotel rooms for guests.
- Completed day-to-day duties accurately and efficiently.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained lobbies, guest rooms, and halls, keeping a safe environment for patrons.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Washed and polished glass windows and doors to keep entryways clear and professional.
Cashier
Schlotzsky’s Deli
Forth Worth, TX
07.2017 - 02.2019
- Assisting customers with financial transactions.
- Greeted incoming guests warmly and provided them with menus or specials when appropriate.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks.
- Assisted fellow employees in completing various tasks during busy periods or when short-staffed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Demonstrated knowledge of the restaurant's menu items, ingredients, preparation methods, pricing structure, discounts, and promotions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
Education
Arlington Heights High School
06.2019
Skills
- POS Systems
- ID Verification
- Customer Service
- Cash Register Operation
- Payment Processing
- Returns Processing
- Product Recommendations
- Quality Assurance
- Customer Relationship Management
- Customer Support
- Call Control Skills
- Call Center Operations
- Proficient in Windows
- Verbal and Written Communication
- Call Center Customer Service
- Data Entry
- Information Security
- Account Updating
- Customer Consulting
References
Available upon request.
Timeline
Customer Care Representative
Siemens
04.2023 - 01.2024
Customer Service Representative
Army and Airforce Exchange Services
05.2021 - 02.2023
Remote Customer Service Assistant
Woodson Tax and Financial services
12.2020 - 10.2022
Housekeeping
Crown Plaza Hotel
08.2019 - 12.2020
Cashier
Schlotzsky’s Deli
07.2017 - 02.2019
Arlington Heights High School