Daisey Favela
West Jordan,UT
Summary
Bilingual professional with strong computer literacy and adaptability to new systems. Skilled in training and presentation, with experience in gathering and organizing information. Extensive customer service background in enrolling customers, handling billing/collections, and recommending appropriate courses. Proficient in Excel and Google Docs. Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
7
7
years of professional experience
Work History
Technical Support Administrator
Harvest Right
North Salt Lake
05.2024 - Current
- In this role I learned more in depth processes on Excel, Word, Google Sheets, and Google Docs
- I am responsible for running attendance reports, creating returns for refunds and replacements, sending out return shipping labels for items coming back, creating replacement sales orders, and creating repair orders
- This job has helped me become more detail oriented because I need to get the unit's voltage, size, color, model, and problem recorded properly to ensure any refunds/replacements are done correctly
- This job has also taught me patience as it is a lot of correcting people's work, fact checking, and dealing with irate customers via email and stressed technicians.
Customer Support Representative
Harvest Right
North Salt Lake
12.2023 - 05.2024
- In this position I was taking phone calls and emails to provide the best customer experience
- I would troubleshoot our units with customers and provide follow ups
- When needed I assisted in setting them up with our tier 2 technicians
- I also helped in making sales and offering promotions to customers calling in
- This job taught me a lot in handling escalations and troubleshooting in real time with customers.
Repairs Administrator
Harvest Right
North Salt Lake
05.2023 - 12.2023
- My position here was processing repair trackers and documents for our repairs department
- This job entailed being efficient and consistent as we used this information for reports and pivot tables
- I was also in charge of making sure all parts and components replaced in repairs were accounted for and charged under the right account
- I had to obtain payment from customers and handle escalations/disputes on repairs charges as well as explaining what repairs were done
- Lastly, I had to deal with the repair technicians on correcting their paperwork and repair notes.
Receptionist
Harvest Right
North Salt Lake
05.2022 - 05.2023
- My position here was being the front desk for Harvest Right
- Here I receive and release freeze dryers in for repairs, calling customers to notify them their machines are ready and we schedule pick up times or ship dates
- I also gather parts for repairs and customers
- I have to carry 30-45lb pumps and test them in the warehouse for customers
- I also do inventory and am in charge of validating sales orders in order for the sales team to get commissions
- I have also done training documents and presentations for other employees to learn how my position works
- This position also has me deal with upset and sometimes irate customers so I have to find ways to deescalate and compromise in certain situations especially being face to face.
Customer Service Representative
Harvest Right
North Salt Lake
04.2022 - 05.2022
- My position here is taking calls for Harvest Right in their customer service department
- My calls mainly focused on troubleshooting with customers for freeze dryers/pumps, escalated calls for damaged items received, or small sales for accessories, pumps, and freeze dryer parts
- We also handled warrant questions/issues.
Customer Service Representative
AAPC
Salt Lake City
07.2021 - 03.2022
- My position here is taking calls for AAPC in their customer service department
- I also help enroll students in courses best suited for them and help current members renew membership and submit education credits to maintain their coding certifications
- In this position I also helped with sending emails to other teams and members in regards to changes on our site and their accounts and coding requirement updates
Customer Service Representative
AAPC Contractor with PrincePerelson
Salt Lake City
03.2021 - 07.2021
- My position here was taking calls for AAPC as a contractor
- I helped members enroll in courses and renew memberships for coding certifications
- I was a contractor before being hired permanently.
Customer Service Representative
R1 Contractor with Aerotek
Salt Lake City
11.2020 - 02.2021
- My position here was taking calls for Intermountain Healthcare's billing department
- I helped with paying bills, explaining what bills are for specific services and providing breakdown for options of payment
- I also assisted with general questions such as what current balance is due and assisted with collections.
Customer Service Representative
ADP
Salt Lake City
09.2018 - 11.2020
- At this position I was required to answer incoming calls and occasionally make outbound calls regarding employer provided benefits and assisting in making employee selections and making sure their requested dependents are covered under their insurance
- Working at this job has given me great experience and room to grow
- In this job I learned many computer systems including Excel and Word.
Picker and Packer
Sephora Warehouse
Salt Lake City
08.2018 - 09.2018
- While working at this position I was required and expected to pick a certain amount of products for a certain amount of order and alternate between picking and packing those orders every day
- Working at this job taught me discipline and time management
- It was not my favorite job but it motivated me to keep working hard until I found a job I was happy with
- This job was always fast paced so it also taught me to keep moving and working no matter what, which I apply now to my everyday jobs.
Cashier and Server
Cafe Zupas
06.2017 - 08.2017
- At this position I was a server and a cashier
- It was a part time job and I enjoyed interacting with customers everyday
- As this was my first job I had no experience with customer service but I felt like a natural
- This job helped me adapt to interacting with people and getting experience in customer service and providing the clients with the best experience.
Education
GED -
Granger High School
West Valley City05.2018
Skills
- Bilingual
- Computer literate
- Adaptability
- Training
- Presentation
- Enrolling customers
- Billing/collections
- Enrolling members
- Excel
- Google Docs
- Office Administration
- Schedule Coordination
- Technical Documentation
- Timesheet Processing
- Presentation Creation
- Financial Oversight
- Customer Service
- Policy writing
- Administrative Support
- Meeting facilitation
- Deadline Adherence
- Equipment Usage Tracking
- Goal Setting
- Attention to Detail
References
- Logan Brown, Repairs Manager, (916) 216-6120
- Laura Calver, Customer Support Manager, (801) 725-7229
- Brooke Gardner, Colleague, (801) 647-2603
- Madysen Price, Colleague, (206) 818-0071
Languages
English
Professional
Spanish
Professional
Timeline
Technical Support Administrator
Harvest Right
05.2024 - Current
Customer Support Representative
Harvest Right
12.2023 - 05.2024
Repairs Administrator
Harvest Right
05.2023 - 12.2023
Receptionist
Harvest Right
05.2022 - 05.2023
Customer Service Representative
Harvest Right
04.2022 - 05.2022
Customer Service Representative
AAPC
07.2021 - 03.2022
Customer Service Representative
AAPC Contractor with PrincePerelson
03.2021 - 07.2021
Customer Service Representative
R1 Contractor with Aerotek
11.2020 - 02.2021
Customer Service Representative
ADP
09.2018 - 11.2020
Picker and Packer
Sephora Warehouse
08.2018 - 09.2018
Cashier and Server
Cafe Zupas
06.2017 - 08.2017
GED -
Granger High School
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