Daisha Barnes
Customer Service
Hartford,CT
Summary
Maintaining several professional skills such as leadership and organizational skills that will be helpful in assisting and supporting both internal and external customers. Proven history of building rapport with customers to foster satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
Hartford, CT
12.2023 - Current
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Delivered mail and packages to residences and businesses on a daily basis.
- Collected payments for CODs, stamps, and other services rendered.
Juvenile Detention Officer/Shift Supervisor
Community Partners in Action
Hartford, CT
01.2012 - 01.2016
- Developed relationships with both staff members and detainees in a gender responsive environment.
- Maintained clear and open communications with facility areas to support safe operations while evaluating performance for compliance with standard regulations and completing daily reports.
- Supervised recreational activities and facilitated communication between detainees and their families when appropriate.
Sales Associate
Fashion Bug
Manchester, CT
01.2010 - 01.2012
- Greeted customers and provided exceptional customer service by assisting with product selection, sizing and styling.
- Built relationships to encourage repeat business.
- Restocked and organized shelves as needed and processed transactions.
Youth Specialist
Blue Hills Civic Association
Hartford, CT
01.2007 - 01.2010
- Coordinated and facilitated after school and Summer Youth Employment programs focusing on topics such as conflict resolution, self-esteem building, quality of life and entrepreneurship.
- Collaborated with school personnel, parents and guardians, community resources and other professionals ensuring the development of participants
- Developed relationships with families through home visits and outreach efforts and strategies to help them achieve their goals.
Education
Youth Development Certificate: Using Successful Techniques to Work with At-Risk Youth -
02.2008
Leadership Development Training: Community/Youth Organizing, Advocacy, Housing, Education And Quality Of Life Problem-Solving Strategies - Certified
05.2006
High School Diploma -
06.1997
Some College (No Degree) - Criminal Justice
Skills
- Strong Written and Verbal Communication
- Administrative and Office Support
- Regulatory Compliance
- Relationship Building
- Teamwork and Collaboration
- Project Management
- Effective Decision Making
- Quality Assurance
- Documentation and Reporting
- Strong Analytical and Problem Solving Skills
Background Summary
20+ years of Customer Service, Case Management, Communication and Interpersonal Skills. Strong Organizational and Analytical Skills. Microsoft Office Suite, Windows XP, 2003, 2005, 2007 and 2010.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
City Letter Carrier - United States Postal Service, USPS
12.2023 - Current
Juvenile Detention Officer/Shift Supervisor - Community Partners in Action
01.2012 - 01.2016
Sales Associate - Fashion Bug
01.2010 - 01.2012
Youth Specialist - Blue Hills Civic Association
01.2007 - 01.2010
Youth Development Practitioners Academy - Youth Development Certificate: Using Successful Techniques to Work with At-Risk Youth,
Blue Hills Civic Association - Leadership Development Training: Community/Youth Organizing, Advocacy, Housing, Education And Quality Of Life Problem-Solving Strategies, Certified
Bulkeley High School - High School Diploma,
Goodwin College - Some College (No Degree), Criminal Justice