Ana Mendoza
Summary
Capable Office Administrator with experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
7
7
years of professional experience
Work History
Office Administrator
Anchor
10.2020 - Current
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
Account Manager (Temporary Position)
Chembio
09.2019 - 02.2020
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Developed customized account plans for clients to help them achieve their business goals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Domestic Customer Service
Perfumania Inc - Bellport, NY
09.2016 - 09.2019
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Collaborated with team members to improve overall response times and service quality.
- Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
Education
Diploma - National Technical
Hunter Business School
Medford09.2018
Skills
- MS Office
- Google Suite
- QuickBooks
- AS400
- JD Edwards
- A/P
- A/R
- Operations Management
- Bookkeeping
- Telephone Reception
- Database Entry
- Travel Coordination
- Staff Management
- Administrative Support
- Technical Support
Languages
English
Spanish
Japanese
Personal Information
Title: Trilingual (English, Spanish, Japanese) Office Administrator
Timeline
Office Administrator
Anchor
10.2020 - Current
Account Manager (Temporary Position)
Chembio
09.2019 - 02.2020
Domestic Customer Service
Perfumania Inc - Bellport, NY
09.2016 - 09.2019
Diploma - National Technical
Hunter Business School
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