Daisha Bowman

• Establish and maintain communication between patients, families, visitors and members of the healthcare team. Promoting and enhancing Hopkins customer service by addressing a broad spectrum of the patient needs or concern in a timely professional manner.
• Proficiently trained new hires on customer service processes and procedures. Displayed expertise in operating a multi-line phone system.
• Played a crucial role in meeting the needs of the unit, department, and institution by executing various customer service and unit-operations activities.
• Assembled discharge medical charts for Medical Records and confirmed accuracy of patient insurance information.

Endoscopy

• Provided diverse operational support and activities to ensure patient comfort and satisfaction. Collaborated with healthcare professionals to efficiently prepare operating rooms with necessary supplies and equipment. Managed supply inventory, expedited labs, turnover bays, stocked supplies, and assisted with patient transport.

• Maintained top-notch housekeeping standards by turning over 13-25 guest rooms daily, including exceptional cleaning services such as making beds, changing linens, replenishing towels and toiletries, vacuuming, dusting, washing dishes, sweeping and mopping floors.