Daisha Brown
Washington,DC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. I am actively seeking to maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management, client relations and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Behavior Technician
District Of Columbia Public Schools
07.2022 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes
- Worked as part of collaborative team to address changing needs of children and families
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over 5 students.
Human Resources Specialist
Target
05.2023 - 12.2023
- Create a welcoming experience by authentically greeting all guests
- Observe to quickly understand whether a guest needs assistance or wants to interact
- Follow body language and verbal clues to tailor your approach
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
- Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
- Know the store sales goals and trends with the guest and team that are impacting and driving business results
- Work with your HR leader to anticipate and address specific talent and staffing needs for each area of the business; this includes understanding guests’ needs and ensuring the right mix of experience, selling capabilities and product enthusiasm to deliver the right experience
- Execute intentional recruiting efforts to help store leaders find and hire talent with the right skills and experiences to best serve their guest
- Support the training needs of your store's sales force and be an advocate for continuous learning
- Be an expert resource for scheduling systems and pay practices
- Act as an open door by listening to team members and collaborating with appropriate leaders to take action as needed
- Deliver on all Human Resources operational and cyclical programs
- Demonstrate a culture of ethical conduct, safety and compliance
- Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
Bookseller
Little District Books
02.2022 - 05.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables
- Answered product questions with up-to-date knowledge of sales and store promotions.
Shift Supervisor
CVS Pharmacy
06.2021 - 01.2022
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Applied security, safety and loss prevention strategies during shifts.
Asset Protection Associate
Target
03.2021 - 06.2021
- Controlled reduction of loss inventory by protecting company assets
- Checked CCTV for evidence of shoplifting
- Patrolled store departments to check for suspicious activities
- Wrote reports for internal and external crime, burglary or theft.
Education
Bachelor of Arts English Literature - English Language And Literature
Liberty University
Lynchburg, VA01.2030
Skills
- Classroom Instruction
- Mental Health Support
- Behavioral Analytics
- Student Behavior Management
- Emotional Support
- Customer Service Specialist
- Mediation
- Project Management
- Team Management (10 Persons Max)
- Retail Operations
- Retail Management
- Sales Experience
- Critical Thinking
- Problem Resolution
- Payment Processing
- Client Relations
Accomplishments
- Awarded Certificate of Appreciation and Achievement - 2024
National School Counseling Association - Washington, D.C.
- Paraprofessional Certified - 2022
OSSE - Washington, D.C.
Timeline
Human Resources Specialist
Target
05.2023 - 12.2023
Behavior Technician
District Of Columbia Public Schools
07.2022 - Current
Bookseller
Little District Books
02.2022 - 05.2022
Shift Supervisor
CVS Pharmacy
06.2021 - 01.2022
Asset Protection Associate
Target
03.2021 - 06.2021
Bachelor of Arts English Literature - English Language And Literature
Liberty University