Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Daisha Coley

Odenton,MD

Summary

Thank you for the opportunity to work for this company. I feel well equipped to fill this position. I have worked in a few different settings; medical, childcare, customer service and property management, all in which required dedication and persistence. I've had enough experience to handle escalated situations if need be. I am a very good team player that thrives from constructive criticism. I strive to learn new skills to continuously build myself as a superb employee.

Overview

19
19
years of professional experience

Work History

Secretary II (Principal's Secretary)

Anne Arundel County Public Schools
Odenton, MD
02.2024 - Current
  • Serves as secretary and office assistant to a school principal, and relieves him/her of many administrative details as assigned.
  • Receives and screens visitors and telephone calls. Ascertains the nature of their business. Handles routine matters and details accordingly. Keeps principal informed of developments that have occurred in his/her absence.
  • Keeps principal's calendar. Schedules appointments and parent/teacher conferences. Resolves conflicts due to cancellations/changes. Reminds principal of appointments and makes all necessary arrangements.
  • Interprets and orally conveys messages, instructions, procedures, or practices for principal to subordinates acting with tact, discretion, and authority for carrying out same.
  • Maintains subject-matter files, records, lists, and/or indexes in accordance with the work of the principal. Types referrals, and sets up confidential files as appropriate. Exercises initiative in revising such systems to meet future needs.
  • Receives, screens and distributes incoming and outgoing mail. Handles routine matters.
  • Performs and/or assigns bookkeeping and banking transactions and related accounting activities.
  • Keeps employee time records and payroll forms. Completes and/or verifies overtime, leave, and substitute forms accordingly.
  • Calls and arranges for substitutes as assigned. Maintains current substitute teacher list.
  • Schedules after school use of building. Completes request forms. Submits monthly report.
  • In the absence of the Health Aide, administers first aid. Contacts parents regarding absentee or illness at school. Assists in maintaining and updating for distribution the confidential medical list.
  • Schedules and makes arrangements for field trips.
  • Compiles, completes, and submits required reports including: monthly student attendance, monthly financial, vandalism, fire drill, federally connected survey, insurance, projected staff report, and others as directed.
  • Types a variety of correspondence, requisitions, memoranda, PTA communications, school bulletins, student handbook, test materials, and others.
  • Assigns, coordinates, and supervises work of other clerical office personnel, as applicable. Promotes teamwork and team spirit in office.
  • Operates standard office machines and equipment. Inventories supplies. Assembles and types ABC supply order. Receives, checks in, and distributes such supplies.
  • Maintains good public relations with parents, students, general public, citizen groups, and professional organizations in representing the principal.
  • Attends various school meetings, takes minutes, types and distributes minutes.
  • Performs other related duties as assigned within the same classification or lower.

Resident Specialist

The Michaels Organization
Andrews AFB, MD
02.2023 - 01.2024
  • Reviewing/processing applications.
  • Reviewing Military LES/BAH, military orders, and dependent eligibility for housing.
  • Lease homes and working the most demanding waitlist for incoming junior soldiers and their families.
  • Inspect homes before moving residents in.
  • Submitting tickets for needed repairs.
  • Preparing leases/addendums for files and filing them away.
  • Doing weekly company vehicle inspections.
  • Issuing citations for residents out of compliance with policies.
  • Run weekly reports on housing inventory.
  • Run 7 year work history reports for each home being offered.
  • Sufficient in using OneSite/Real Page and Monday.com.
  • Communicating constantly with prospects and current residents.
  • Assisting residents with their needs.
  • Prepare 30 day notices and final out inspection scheduling.

Teacher

KinderCare Learning Center
Bowie, MD
01.2014 - 05.2023
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.

Concierge/Commercial Property Administrator

J. Street Companies
Washington, DC
07.2022 - 12.2022
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Maintained accuracy and privacy when composing highly technical and sensitive correspondence.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Managed files in Yardi and maintained database.
  • Resolved policy and coverage-related concerns for clients, insurance carriers and producers.
  • Issued appropriate insurance documentation and identification.
  • Translated complex information for clients' understanding.
  • Contacted clients and underwriters to obtain additional information.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Programming/ reassigning key fobs for suite and elevator access.
  • Ran monthly rent roll and stacking plan reports in Yardi.

Assistant/External Engagement

Director's Special Council For Professional Recognition
Washington, DC
11.2018 - 09.2019
  • Liaison between organization and partners.
  • Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
  • Submitted expense reports and managed vendor correspondence to foster accurate and timely accounting procedures and vendor services.
  • Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
  • Managed calendar and travel logistics, prioritized inquiries and requests, troubleshot conflicts and made judgments and recommendations to support smooth day-to-day engagements.
  • Filed paperwork and organized computer-based information.
  • Answered high volume of phone calls and email inquiries.
  • Handled incoming and outgoing mail, email and faxes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Managed and reviewed filing and office systems.
  • Executed basic banking and bookkeeping tasks.
  • Used Hubspot (CRM platform) for partner management.
  • Led staff and vendors in providing high level of service for owner and guests.

Customer Service Representative

Council For Professional Recognition
Washington, DC
09.2016 - 11.2018
  • Answered 50-100 calls daily depending on call volume.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Provided information regarding charge accounts and loyalty programs.

Teacher

Children Of The Future Childcare
Landover, MD
06.2013 - 09.2013
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.
  • Promoted physical, mental and social development using classroom games and activities.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.

Medical Assistant/Medical Receptionist

Healthy Steps Internal Medicine Practice
Silverspring, MD
03.2011 - 04.2011
  • Externship was completed here.
  • Intern Administrative work, scheduled appointments, made confirmation calls, retrieved consultation notes, and typed up; faxed prescriptions to pharmacy.
  • Performed clinical work such as administering injections as, venipuncture, took vitals, wrote up patient history, working w/ EMR's, doing EKG's, PFT's and H pylori testing.
  • Scheduled appointments, made confirmation calls, worked with electronic medical records, recorded patient information, and documented inventory with medical supplies.

Aftercare Assistant

Grace Christian Academy
Waldorf, MD
09.2006 - 04.2007
  • Set up activities, clean up after children, feed and diaper infants and toddlers, sanitize toys, and assist childcare workers as needed with routine tasks including eating, hygiene, potty training, and other developmental tasks.

Skills

  • CRM systems
  • Property Management
  • Yardi
  • HubSpot
  • Microsoft Office
  • Customer service
  • Interpersonal skills
  • Creating departmental structure
  • Tenant Relations
  • Bookkeeping
  • Planning
  • CIMS
  • Creative
  • Adaptable
  • Calendar Management
  • Spreadsheets
  • Office Experience
  • Creating new hire material

Additional Information

Please contact me for any further questions or concerns.

Timeline

Secretary II (Principal's Secretary)

Anne Arundel County Public Schools
02.2024 - Current

Resident Specialist

The Michaels Organization
02.2023 - 01.2024

Concierge/Commercial Property Administrator

J. Street Companies
07.2022 - 12.2022

Assistant/External Engagement

Director's Special Council For Professional Recognition
11.2018 - 09.2019

Customer Service Representative

Council For Professional Recognition
09.2016 - 11.2018

Teacher

KinderCare Learning Center
01.2014 - 05.2023

Teacher

Children Of The Future Childcare
06.2013 - 09.2013

Medical Assistant/Medical Receptionist

Healthy Steps Internal Medicine Practice
03.2011 - 04.2011

Aftercare Assistant

Grace Christian Academy
09.2006 - 04.2007

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Daisha Coley