Daisha Contreras
Virginia Beach,VA
Summary
A dynamic sales associate with proven expertise in upselling and exceptional customer service, honed at companies like Wawa. Skilled in point-of-sale operation and adept at building customer relationships, significantly enhancing customer satisfaction. Demonstrates strong verbal communication, ensuring positive outcomes and repeat business.
Overview
4
4
years of professional experience
Work History
Sales Associate
Wawa
05.2023 - Current
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
Cava Grill
03.2023 - 05.2023
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Shift Leader
Wingstop
09.2022 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Sales Associate
Hot Topic
04.2022 - 08.2022
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Dairy Queen Grill & Chill
06.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Balanced cash drawer at beginning and close of shift.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Monitored customer orders to confirm accuracy in preparation and delivery.
Cashier
Ben & Jerry's Ice Cream
03.2021 - 05.2021
- Resolved problems with orders quickly and offered refund or replacement.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Demonstrated excellent customer service skills to increase customer satisfaction.
Education
Associate of Science -
Tidewater Community College
Virginia Beach, VA05-2025
High School Diploma -
Green Run High School
Virginia Beach, VA06-2023
Skills
- Promotional support
- Upselling
- Retail loss prevention
- Point of sale operation
- Written and oral communication skills
- Verbal/written communication
- Exceptional customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Wawa
05.2023 - Current
Cashier
Cava Grill
03.2023 - 05.2023
Shift Leader
Wingstop
09.2022 - 02.2023
Sales Associate
Hot Topic
04.2022 - 08.2022
Cashier
Dairy Queen Grill & Chill
06.2021 - 03.2022
Cashier
Ben & Jerry's Ice Cream
03.2021 - 05.2021
Associate of Science -
Tidewater Community College
High School Diploma -
Green Run High School
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