Hi, I’m
Daisha Edwards
Atlanta
Summary
Dedicated Customer Service Professional seeking Airport Customer Service Agent role leveraging transferable skills from hospitality, retail, and logistics backgrounds to deliver exceptional traveler experiences.
Overview
16
years of professional experience
Work History
Fed Ex Ground
Package Handler
11.2020 - 11.2024
Job overview
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Emory University Hospital
Food and Nutrition Retail Associate
05.2017 - 09.2018
Job overview
- Assisted Customers with food purchases
- Maintained retail area cleanliness
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Courtyard Marriott
Bistro Attendant
11.2015 - 10.2016
Job overview
- Delivered food to guest tables with timeliness and efficiency.
- Greeted customers with smile and provided helpful suggestions.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Assisted customers with information regarding menu offerings and nutrition information.
Red Lobster
Server
07.2014 - 09.2015
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Backstage Atlanta
Bartender
03.2011 - 07.2014
Job overview
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Krystal's Restaurant
Cashier
02.2009 - 03.2011
Job overview
- Resolved problems with orders quickly and offered refund or replacement.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Education
North Clayton High SchoolCollege Park, GA
High School Diploma
Skills
- Customer Service Expertise
- Multitasking Mastery
- Logistics Awareness
- Friendly Demeanor
- Cash Handling Accuracy
Timeline
Package Handler
Fed Ex Ground
11.2020 - 11.2024
Food and Nutrition Retail Associate
Emory University Hospital
05.2017 - 09.2018
Bistro Attendant
Courtyard Marriott
11.2015 - 10.2016
Server
Red Lobster
07.2014 - 09.2015
Bartender
Backstage Atlanta
03.2011 - 07.2014
Cashier
Krystal's Restaurant
02.2009 - 03.2011
North Clayton High School
High School Diploma
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