DAISHA GILLIAM

• Assist with ongoing staff trainings to ensure personal development, product, knowledge and excellent customer service.

• Overseeing rental operation, which involves managing vehicle inventory through fleet logistics, scheduling rentals, handling customer interactions, ensuring proper vehicle maintenance, complying with regulations and maintaining profitability rental rates, and policies, all while providing excellent customer service.

• Managed workflow and set goals for performance through daily shift briefings.
• Ensure that employees know their duties or delegated tasks.
• Monitor employees productivity throughout the workday.
• Implement written and verbal communication skills.
• Provide constructive feedback and coaching.
• Competent in Microsoft office applications, including Excel, PowerPoint, and outlook.

• Acute eye for visual merchandising and product presentation
• Committed to educating consumers about merchandise and products
• Actively up-selling customers by offering additional merchandise that fits their needs
• Self motivated and able to find tasks during down time
• Achieved daily sales goal of $1000 or more
• Assisted manager on duty with final daily revenue count and store closing

• Consistently provided friendly customer service with warm and inviting hospitality
• Maintained high standards of service during high volume and fast-paced operations
• Managed cash and credit transactions effectively and accurately
• Promptly handled customer concerns and complaints