Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daisha Haynes

Dallas,TX

Summary

Dedicated Customer Service Specialist with exceptional prioritization and multitasking skills in fast-paced environments. Collaborative team player driving personal and business success. Expertise in effectively resolving escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

IDX, Service Center
Dallas, TX
12.2023 - Current
  • Gathered, analyzed and documented business requirements for identity management solutions.
  • Implemented a multi-factor authentication system to meet security compliance standards.
  • Performed regular audits of existing identity management systems and procedures.
  • Configured and maintained identity access management tools such as Active Directory, LDAP.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Patient Care Technician

Chime Solutions
Dallas (remote), TX (remote)
06.2021 - 12.2023
  • Provided direct patient care and assistance to healthcare team members.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

High School Diploma -

Lancaster High School
Lancaster, TX
05-2021

Skills

  • Information Security
  • Paperwork Processing
  • Scheduling
  • Upselling and cross-selling
  • Data Entry
  • Complaint resolution
  • Call Management
  • 10-Key
  • Account updating
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

IDX, Service Center
12.2023 - Current

Patient Care Technician

Chime Solutions
06.2021 - 12.2023

High School Diploma -

Lancaster High School

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