Daisha Huertas
Paterson
Summary
Accomplished Supervisor with a proven track record at Dunkin’ Donuts, showcasing exceptional customer service and staff management skills. Expert in training and mentoring, significantly enhancing team performance. Recognized for adaptability and a goal-oriented approach, consistently delivering outstanding guest experiences. Skilled in utilizing POS systems for seamless transactions, embodying both hard and soft skills essential for dynamic retail environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Dunkin’ Donuts
10.2024 - Current
Team Member
Dunkin’ Donuts
08.2021 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Server/ Dietary Aid
the Chelsea at Washington Township
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Footlocker, Footlocker
03.2022 - 08.2023
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Certificate - Phlebotomy
Cde Career
Paterson, NJ02.2025
High School Diploma - General Studies
John F Kennedy High School
Paterson, NJ06.2023
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
phlebotomy
Timeline
Supervisor
Dunkin’ Donuts
10.2024 - Current
Server/ Dietary Aid
the Chelsea at Washington Township
05.2024 - 09.2024
Cashier
Footlocker, Footlocker
03.2022 - 08.2023
Team Member
Dunkin’ Donuts
08.2021 - 03.2022
Certificate - Phlebotomy
Cde Career
High School Diploma - General Studies
John F Kennedy High School
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