Daisha Jones
Tampa,FL
Summary
Adept Dental Team Lead with a proven track record at Kids Smiles PLLC, showcasing strong leadership and proficiency in Dentrix Ascend. Excelled in enhancing patient relations and streamlining operations, significantly improving service delivery. Skilled in HIPAA compliance and team collaboration, I elevate customer experiences while maintaining meticulous attention to detail.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Guest Service Supervisor
Livenation
Tampa, Florida
03.2016 - Current
- Directed team of guest service representatives to ensure that all inquiries and complaints were handled promptly and professionally.
- Monitored customer feedback to identify areas for improvement in the customer experience.
- Maintained up-to-date knowledge of services, amenities, policies, and special offers.
- Resolved escalated customer service issues in a timely manner.
- Coordinated VIP guest arrivals and departures, ensuring personalized service and attention to special requests.
- Addressed and resolved guest complaints and issues promptly to maintain high satisfaction levels.
Dental Team Lead
Kids Smiles PLLC
Tampa, FL
08.2012 - Current
- Managed daily operations of dental practice, including scheduling appointments and coordinating patient care.
- Supervised a team of dental hygienists, assistants, and administrative staff to ensure quality service delivery.
- Developed effective workflow processes to maximize efficiency in the office.
- Assisted dentists in providing direct patient care as needed.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Education
Bachelor of Science - Business Administration And Management
St. Petersburg College
Clearwater, FL05-2024
Associate of Arts -
Hillsborough Community College
Tampa, FL05-2019
High School Diploma -
Tampa Bay Tech High School
Tampa, FL06-2011
Skills
- Treatment Planning
- HIPAA Compliance
- Strong leadership
- Patient Relations
- Dental Hygiene
- Complex Problem-Solving
- Team Collaboration
- Proficient in Microsoft Office, Dentrix Ascend
Timeline
Guest Service Supervisor
Livenation
03.2016 - Current
Dental Team Lead
Kids Smiles PLLC
08.2012 - Current
Bachelor of Science - Business Administration And Management
St. Petersburg College
Associate of Arts -
Hillsborough Community College
High School Diploma -
Tampa Bay Tech High School