Hi, I’m
Daisha Lovelace
Plainfield,IN
Summary
Seeking a full-time position in a work environment that promotes professional growth and offers better benefits for my family. Eager to take on new challenges and contribute to company advancement by improving efficiency and productivity.
Overview
7
years of professional experience
Work History
Town of Plainfield
Utility Billing Specialist
05.2024 - Current
Job overview
- Utilize billing software to do a bill run / run reports / make adjustments / create work orders, take customer payments, etc.…
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
PNC Bank
Teller
06.2023 - 05.2024
Job overview
- Using five-star language to make a positive and impactful customer interaction each time
- Creating customer loyalty and increase share of wallet by building strong trustworthy relationships with clients
- Manage risk and loss associated with the banking business by staying educated and up to date with the banking industry.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Hendricks County
Voter Registration Clerk
09.2021 - 04.2023
Job overview
- Register citizens of the county in the correct precinct daily
- Filing candidacy paperwork for those who wish to be on the ballot
- Sends and receives absentee voting applications
- Maintaining the elections website with the most accurate information
- Provided training to new registration clerks/ poll workers on policies, procedures, and best practices for maintaining an efficient workflow within the department
PNC Bank
Branch Sales Service Representative
02.2018 - 11.2020
Job overview
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Assisted customers with account opening procedures as well as ongoing maintenance requests such as address changes or periodic account reconciliations.
Education
Ivy TechAvon, IN
Some College (No Degree)
Decatur Central High SchoolIndianapolis, IN
High School Diploma
05.2013
Skills
- Outstanding communication skills
- Patient
- Multitasking
- Active listener
- Fast learner
- Problem solver
- Confidentiality Compliance
- Highly motivated
- Time management
- Proficient in computer programs such as Microsoft office, adobe acrobat pro, munis, excel, outlook, google docs, etc…
- Invoice Processing
- Data entry proficiency
- Customer Engagement
- Research and due diligence
- Office Organization
- Billing systems and software
References
- Angela Torres, 217-841-6626
- Anita Pearman, 765-577-0452
Timeline
Utility Billing Specialist
Town of Plainfield
05.2024 - Current
Teller
PNC Bank
06.2023 - 05.2024
Voter Registration Clerk
Hendricks County
09.2021 - 04.2023
Branch Sales Service Representative
PNC Bank
02.2018 - 11.2020
Ivy Tech
Some College (No Degree)
Decatur Central High School
High School Diploma