Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Daisha Morgan

Cincinnati,OH

Summary

Customer Service Representative bringing top-notch skills in oral and

written communication, active listening and analytical problem-solving

skills, utilizing interpersonal skills, and demonstrating excellent time

management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant General Manager (AGM)

Electronic Merchant Systems
08.2023 - 10.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Pipe Line Student Advisor/Insurance Agent/Spectrum Bill Collector

RDI Corporation
12.2017 - 08.2023
  • Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
  • Enhanced student retention by providing personalized academic guidance and support.
  • Conducted regular reviews of student progress reports, intervening early when potential issues were identified to prevent attrition.
  • Collaborated with campus departments to identify opportunities for additional support or accommodations for students facing unique challenges.
  • Advised students individually and in groups on academic programs for individual interests.
  • Boosted graduation rates through proactive advising on course selection and degree requirements.

Home Health Aide

RHS
05.2017 - 06.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.

Pharmacy Technician

Sam's Club
08.2018 - 01.2022
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Warehouse Associate

Amazon.com
11.2013 - 11.2017
  • Scanning , unload , load trucks
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.

Maid/Housekeeping Cleaner

The Maids
05.2012 - 06.2013
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.

Education

Diploma - Construction

Woodward Tec
Cincinnati, OH
05.2012

Skills

  • HIPAA
  • Call Center
  • Customer Service
  • Collections
  • Telemarketing
  • Retail Customer Service
  • Call Center Representative
  • Call Center Agent
  • Data Entry
  • Microsoft Office
  • Excel
  • Communications
  • Organizational skills
  • Medical terminology
  • Outside sales
  • Home Health Aid
  • Receptionist
  • Medical office experience
  • Warehouse Experience
  • Analysis skills
  • Communication skills
  • Time management
  • Microsoft Word
  • Typing
  • Marketing
  • Microsoft Excel
  • Negotiation

Certification

  • Driver's License
  • CPR/AED
  • Community Service Award New Orleans Rebuild Effort 2012

Timeline

Assistant General Manager (AGM)

Electronic Merchant Systems
08.2023 - 10.2024

Pharmacy Technician

Sam's Club
08.2018 - 01.2022

Pipe Line Student Advisor/Insurance Agent/Spectrum Bill Collector

RDI Corporation
12.2017 - 08.2023

Home Health Aide

RHS
05.2017 - 06.2022

Warehouse Associate

Amazon.com
11.2013 - 11.2017

Maid/Housekeeping Cleaner

The Maids
05.2012 - 06.2013

Diploma - Construction

Woodward Tec

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Daisha Morgan