Daisha Reynolds
Statesboro,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Account Review Associate
Walmart
04.2023 - Current
- Practiced ongoing discretion with confidential information collection and management.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Remained neutral and reviewed work as defined by policies and procedures and kept personal bias and opinions aside
Trainer
Cookout
03.2019 - 05.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Educated employees on proper use of products and systems.
- Trained and mentored 4-5 new personnel weekly, hired to fulfill various roles
Customer Service Representative
Ollies Bargain Outlet
06.2016 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Portal High School
Portal, GA05.2014
Skills
- Telephone Etiquette
- Customer Account Management
- Empathetic Communication
- Customer Relations
- Active Listening
- Remote work skills
- Problem-Solving
- Time management
- Adaptability
- Verbal and Written Communication
Timeline
Account Review Associate
Walmart
04.2023 - Current
Trainer
Cookout
03.2019 - 05.2022
Customer Service Representative
Ollies Bargain Outlet
06.2016 - 03.2019
High School Diploma -
Portal High School