Daisha Reynolds
Summary
Result-driven customer service professional with 5+ years of experience in providing excellent customer support. Skilled in resolving issues, building relationships, and meeting performance goals. Adept at multitasking and problem-solving while showing empathy and compassion to customers.
Overview
11
11
years of professional experience
Work History
Billing Specialist
Kelly Connect Services
04.2024 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Fraud Prevention Specialist
Walmart
04.2023 - 09.2023
- Reduced fraudulent activities through continuous monitoring of transactions and customer behaviors
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of attempted fraudulent funds
- Reduced fraud incidents by implementing advanced detection tools and strategies.
Crew Trainer
Cookout
03.2019 - 06.2022
- Enhanced crew performance by implementing effective training strategies and customized lesson plans
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
Customer Service Representative
Ollie's Bargain Outlet
06.2016 - 03.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Collaborated with team members to develop best practices for consistent customer service delivery
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shift Manager
Hardees
02.2013 - 06.2016
- Led team through high-volume shifts, ensuring smooth operations and customer satisfaction
- Trained and mentored staff on company policies, procedures, and customer service
- Resolved issues and conflicts decisively, maintaining a positive work environment and team morale.
Education
HIGH SCHOOL DIPLOMA -
Portal High School
Skills
- Active listening
- Multitasking
- Communication
- Time management
- Empathy
- Organization
- Technical Skills
- Problem-solving
- Adaptability
- Patience
References
- Spencer Gooddine, General Manager at Cookout, Statesboro, GA, (912) 272-9310, spencer.gooddine@yahoo.com
- Zechary Gilbert, Store manager at Ollie's Bargain Outlet, Statesboro, GA, (256) 630-5406, zegilberthotmail.com
- Christavier Littles, General Manager at Hardee's, Statesboro, GA, (912) 425-3012, Chrislittles849gmail.com
Timeline
Billing Specialist
Kelly Connect Services
04.2024 - Current
Fraud Prevention Specialist
Walmart
04.2023 - 09.2023
Crew Trainer
Cookout
03.2019 - 06.2022
Customer Service Representative
Ollie's Bargain Outlet
06.2016 - 03.2019
Shift Manager
Hardees
02.2013 - 06.2016
HIGH SCHOOL DIPLOMA -
Portal High School