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Technical Support and Customer Success professional with 11+ years of experience delivering high-quality technical assistance, resolving complex hardware, software, and network issues, and managing customer relationships. Proven track record of improving first-contact resolution, reducing ticket resolution times, and increasing customer satisfaction and contract renewals. Experienced in Tier 1 support, escalation management, process improvement, and cross-functional collaboration.

Disciplined and technically skilled I.T. professional with 10 years of experience as a Loan Servicing Analyst and military service as Help Desk Support Systems Specialist. Proven track record in technical support, systems analysis, and end-user training. Seeking an entry-level IT role to leverage experience with banking systems, networking, and customer service.

Tier 2 IT Support Specialist with experience providing global service desk support in multinational environments. Skilled in incident, problem, and escalation management within ITSM and ITIL frameworks. Hands-on experience supporting SaaS applications, hardware, software, and network issues, ensuring SLA compliance, system availability, and business continuity.

Team Lead & Tier 2 Help Desk Analyst with 8+ years of experience delivering enterprise technical support and leading service desk teams. Proven ability to resolve complex technical issues, improve helpdesk performance through KPI monitoring, and mentor analysts to deliver high-quality customer service. Experienced supporting hardware, software, and network environments while ensuring SLA compliance and high user satisfaction.
Professional technician with robust experience in deployment and implementation of IT systems. Adept at troubleshooting, hardware installation, and software configuration. Strong team collaborator committed to delivering reliable solutions and adapting to evolving project requirements. Known for technical expertise, effective communication, and unwavering focus on achieving optimal results.
Experienced with system deployments, hardware installations, and software configurations. Utilizes strong problem-solving skills to troubleshoot and resolve technical issues promptly. Knowledge of network configuration and effective communication with team members ensures successful project execution.

Daisha Scott

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Tier 1 IT Specialist

Help Desk Technician

Operations Associate

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High School Diploma -

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Help Desk Technician

Tier 1 IT Specialist

Operations Associate

High School Diploma -

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