Daisha Smith-Swain
Des Moines,IA
Summary
Versatile customer service professional with over 8 years of experience across retail, fast food, and warehouse environments. Proven ability to enhance customer satisfaction through effective sales strategies and product promotions, driving revenue growth while fostering loyalty. Excels in multitasking, organization, and time management, with a strong adaptability to new protocols and procedures.
Overview
2
2
years of professional experience
Work History
Cashier
Hyvee
Des Moines, Iowa
11.2023 - Current
- Conducted thorough ID checks to confirm eligibility for purchasing restricted items.
- Handled customer transactions efficiently.
- Delivered exceptional customer service, enhancing purchasing experience and encouraging program sign-ups.
- Handled questions related to store guidelines.
- Ensured accuracy of beginning shift cash counts.
- Performed regular clean-up duties to sustain a neat environment.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees and customers.
Team Lead
Planet Fitness
Des Moines, IA
09.2022 - 11.2023
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Ensured compliance with company policies and procedures throughout the team.
- Trained new staff in relevant processes and procedures.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Package Handler
UPS
Des Moines, Iowa
09.2022 - 10.2023
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Managed time efficiently to meet or exceed productivity targets.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Maintained a clean work environment by removing debris from the loading dock area.
- Resolved conveyor system issues by clearing jams and blockages.
Education
High School Diploma -
McNeil Highschool
Austin, TX05-2019
Skills
- Data entry
- Product knowledge
- Inventory Management
- Refunds and exchanges
- POS system operations
- Staff mentoring
- Clear communication
- Cash handling
- Records maintenance
- Sales expertise
- Identification checks
- Training and onboarding
- Customer assistance
- Payment collection
Timeline
Cashier
Hyvee
11.2023 - Current
Team Lead
Planet Fitness
09.2022 - 11.2023
Package Handler
UPS
09.2022 - 10.2023
High School Diploma -
McNeil Highschool