Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daisha Sutherland

Houston

Summary

Certified Medical Assistant focused on patient care and clinical support. Proficient in medication administration, vital signs recording, and patient record management. Recognized for reliability, adaptability, and effective teamwork. Collaborates with healthcare professionals to achieve positive outcomes. Experienced in providing patient care and performing clinical procedures in a fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Possesses knowledge of effective patient communication and meticulous record-keeping. Skilled in conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Familiar with emergency response procedures, ensuring swift and appropriate action during incidents.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Weapons Detection Specialist

Vanderbilt University Police Department
08.2024 - 02.2025
  • Responsible for monitoring individuals as they pass through the weapon detector, ensuring that each person is scanned thoroughly
  • Ensure compliance with established procedures and protocols
  • Assist visitors who may require assistance or guidance as they pass through the weapon detector
  • This could include helping them remove items from their person or explaining the process
  • Actively monitor the weapon detector for alarm triggers including the presence of weapon objects on individuals passing through
  • Conduct secondary screenings on individuals who trigger alarms, utilizing handheld weapon detectors or physical pat-downs to locate and identify the source of the alarm
  • Adhere to established security protocols and procedures while operating the weapon detector checkpoint to ensure the safety and security of the premises
  • Respond to non-police emergency calls to include but not be limited to the following: alarms (fire, general security), hazardous material spills and leaks, and pedestrian or vehicular traffic control
  • Use trained tactics to assist in controlling, de-escalating, or restraining combative and/or violent patients as requested by medical personnel
  • Provide backup and assistance for other officers within guidelines specified in department policy and procedures
  • Respond to general security or safety hazard calls for service as directed
  • Effectively communicate with VUPS and VUMC personnel to ensure a coordinated effort in maintaining security and responding to any potential threats detected by the weapon detector
  • Provide courteous and professional customer service to individuals passing through the security checkpoint, addressing any concerns or inquiries with patience and respect while maintaining security measures
  • Communicate VUMC policies and enforcement procedures to visitors, staff, and guests to ensure the safety of the community
  • Provide security for events including athletic events, concerts, speaking engagements, visiting dignitaries, commencement, and other events as assigned
  • Provide internal and external disaster assistance according to Departmental, University, and Medical Center policies and procedures
  • Document any incidents, alarms, or unusual occurrences that happen during the shift and report them to the shift Supervisor
  • Investigate and write reports for non-criminal activities as assigned
  • Responsible for the setup, tear down, maintenance, and storage of the weapon detector, ensuring it is kept in good working condition and reporting any malfunctions or issues to the shift supervisor
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.

Correctional Officer

Davidson County Sheriff’s Office
04.2024 - 06.2024
  • Responsible for Custody, security, control and Maintain the Facilities federal inmates
  • Handling Federal Inmate Legal Documentation Paperwork
  • Key control
  • Assisting with securing and overseeing and well-being of inmates
  • Monitoring inmate movement within the Facility
  • Conducting searches of the cells, inmates and visitors
  • Preparing reports
  • Assisting with inmates processing as needed
  • May transport inmates to various locations
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Federal Resident Monitor Guard 1 | Employment Placement Specialist

Dismas Charities
02.2022 - 02.2024
  • Responsible for Custody, security, control and Maintain the Facility residents
  • Required to obtain proficiency with Resident Accountability, movements, home placements
  • Assist with Urinalysis, Medications, Alco Checks, kiosks, Metal detector
  • Experienced with Fresh start R3M system, RAM system
  • Handling Federal Inmate Legal Documentation Paperwork
  • Installing electric monitoring equipment
  • Employment and Employment on sites
  • Resident Home onsite
  • Employment verification both onsite and by phone
  • Built community partnerships with employment agencies to gain better opportunities for residents
  • Communicate with residents daily to provide life skill guidance to include completing applications, appropriate dress for interviews, and interview skills
  • Initial assessment of resident employment status, including testing
  • Record keeping in fresh start case management system and other required application databases such as R3M, RAM, GPS and Electronic monitoring
  • Coordinating and maintaining accurate client records, reports, statistics and schedules
  • Commentate with employers regarding resident schedule adjustments and updated in Fresh Start
  • Educated residents regarding employment requirement and ongoing expectations after beginning employment
  • Responsible for complying with all agency policies and applicable procedures
  • Responsible for initial assessment of resident employment status, needs, aptitudes, and resources, including testing
  • Responsible for coordinating and implementing any job preparation strategies as needed, including counseling and referrals
  • Responsible for continued verification of resident employment, both on-site and by phone
  • Responsible for completing and documenting all residence, including home confinement and/or electronic monitoring, on-site
  • Responsible for timely subsistence collection and documentation
  • If serving as vocational counselor to female residents: Assist each program resident in obtaining gainful employment and/or appropriate educational/ vocational training
  • Meet with each resident individually at least once each week to discuss vocational plans and assess the resident's progress
  • Assist female residents in developing a weekly schedule and meeting the obligations outlined
  • Approve and monitor the schedule
  • Help residents develop and use a monthly budget
  • Monitor the budget along with the residents
  • Responsible for coordinating and maintaining accurate client records, reports, statistics, and schedules
  • Responsible for timely use of and timely recordkeeping in the Fresh Start Case Management System
  • Responsible for attending and participating in all meetings as required
  • Responsible for actively developing and maintaining local private sector and public agency resources regarding job development, training, and related services
  • Responsible for maintaining close and effective working communication with other program staff, supervising authorities, other agencies, and community groups regarding any matters, especially those related to employment
  • Responsible for communicating all relevant information to supervisory staff regarding residents, facility, and agency
  • Responsible for providing Staff Duty Coverage as scheduled
  • In the event of a work stoppage, the EPS will work all hours necessary to staff the center
  • Performs all other work duties as may be assigned
  • Assisted in conflict resolution among residents, promoting a positive living environment.
  • Improved facility cleanliness and orderliness through thorough routine checks and maintenance tasks.
  • Coordinated transportation arrangements for residents when necessary while adhering to budgetary constraints.
  • Handled emergency situations calmly and efficiently, prioritizing resident safety above all else.
  • Monitored visitations to ensure adherence to guidelines, maintaining a safe environment for all parties involved during interactions.
  • Promoted open lines of communication amongst staff members through active participation in team meetings and regular updates on resident progress.
  • Treated all residents and staff with utmost respect.
  • Provided exceptional customer service for residents, addressing their concerns promptly and professionally.

Certified Medical Assistant

Baptist Medical Health Group
09.2019 - 02.2022
  • Experienced with EPIC EMR System | Document patient information into system
  • Triage patients, vaccinations, immunizations VFC, Enter patient history in chart
  • Prep patients for exams (Gyn, Biometric screens, Nexplanon, Mirena, and etc.)
  • Assist and prep for procedures
  • Referrals faxes and called in Rx and scan
  • Labs A1C, Ear lavage, Urinalysis, Cultures and well woman and well man exams
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.

Certified Medical Assistant

UofL Physicians Family Medicine/OBGYN
01.2014 - 08.2019
  • Experienced with Allscripts & Centricity Business EMR System – Documented patient information into system
  • Triage patients, immunizations VFC vital signs patient history and prep patients for exam (nexplanon, mirena, and etc.)
  • Assist with mini procedures
  • Referrals faxes and called in Rx
  • Labs A1C, Urinalysis, Cultures and well woman and well man exams
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Measured patient pulse oximetry.

Education

Certified Phlebotomy Technician - Nursing

Kentucky School of Phlebotomy
Louisville, KY
10.2019

Associates DeGREE - Medical Assistant

ATA College
Louisville, KY
10.2013

Diploma - Medical Office Assistant

ATA College
Louisville, KY
10.2010

Skills

  • Certified Clinical Medical Assistant
  • Certified in CPR
  • HIPAA Compliance
  • Healthcare Administrative Support
  • Electronic Medical Records Expertise
  • EPIC Methodology Expertise
  • Patient Records Management
  • Inpatient Care Management
  • Citrix Platform Experience
  • Allscripts Proficiency
  • EHR Proficiency
  • Venipuncture Proficiency
  • Intramuscular Injections
  • Healthcare Administration
  • Wound Management
  • Proficient in Lab Results
  • Heel Puncture Proficiency
  • Infant Collection Expertise
  • Customer Engagement Strategies
  • Advanced Problem Solving
  • Critical Analysis
  • Document Control
  • Quality Improvement
  • Team Management Collaboration
  • Skilled in [Software]
  • Proficient Verbal and Written Communication
  • Clear Communication Skills
  • Disaster Response Coordination
  • Quality Control Analysis
  • Collaborative Teamwork
  • Guidance and Support
  • Collaborative Knowledge Sharing
  • Team Performance Optimization
  • Critical Thinking in Problem Resolution
  • Proficient in Task Management
  • Prioritization and Time Management
  • Business Analysis Reporting
  • Collaborative Teamwork
  • Self-Driven Initiative
  • Strong Attention to Detail
  • Proficient in Task Management
  • Effective Written Communication
  • Effective Communication Skills
  • Effective Task Prioritization
  • Effective Organizational Skills
  • Collaborative Decision-Making
  • Strategic Project Planning
  • Statistical Analysis
  • Collaborative Team Development
  • Analytical Problem-Solving
  • Consistent Dependability
  • Effective Team Leadership
  • Adaptability to Change
  • Workplace Professionalism
  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Certification

  • National Health Career Association (NHA) CCMA, 10/01/19
  • Certified Phlebotomy Technician, 10/01/19
  • CPR | BLS Certified, 10/01/19

Languages

English
Full Professional

Timeline

Weapons Detection Specialist

Vanderbilt University Police Department
08.2024 - 02.2025

Correctional Officer

Davidson County Sheriff’s Office
04.2024 - 06.2024

Federal Resident Monitor Guard 1 | Employment Placement Specialist

Dismas Charities
02.2022 - 02.2024

Certified Medical Assistant

Baptist Medical Health Group
09.2019 - 02.2022

Certified Medical Assistant

UofL Physicians Family Medicine/OBGYN
01.2014 - 08.2019

Certified Phlebotomy Technician - Nursing

Kentucky School of Phlebotomy

Associates DeGREE - Medical Assistant

ATA College

Diploma - Medical Office Assistant

ATA College

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Daisha Sutherland