Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Daisha Davis

Dallas,Texas
Daisha Davis

Summary

My personality is what makes me stand out the most, plus I'm always interested in talking to people and hearing about their experiences and life journeys.
I have voice recording, video editing, technical help desk and UI testing experience as well. So naturally, this job was screaming hurry up and apply!

My name is Daisha Davis and I am currently working as a Technical Sales Engineer. I am also a student, I will be graduating from Georgia State University studying Management Information Systems with a minor in social media marketing in December of 2023. I currently have one class remaining that is remote.

I am skilled with the entire Adobe suite, filming and editing, social media management and graphic design.
I have experience working with click funnels creating landing pages to receive Facebook leads and using Hootsuite, plus many other marketing tools and GFX programs.
I am also currently studying for my CompTIA A+ certification and hope to pass that exam in 2024.

I am looking to obtain a position within a company that I can grow and learn from while using my knowledge, skills and abilities to excel in that company. I am highly team originated and am passionate about my work. I feel I would be a great addition to the team mainly because of the personal touch I give with everything I do. My ability to learn quickly helps me in creating new ideas for the best possible outcome in any situation or project. I am organized and a dependable candidate, successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team and company goals. I can't wait to show you that I am the right fit for this position!

Also I am certified with ServSafe, BasicPlus for CPR, AED and First Aid for Adults.

I cant wait to hear from you! You can reach me at 470-561-9640 or by email at Hiredaishadavis@gmail.com

Thank you so much for your time.

Kind regards,

Overview

7
years of professional experience

Work History

Momnt

Technical Sales Engineer
11.2022 - Current

Job overview


  • Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
  • Suggested ideas for product evolution and new product variants.
  • Analyzed market trends, competitor performance and product strengths.
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
  • Delivered technical sales presentations to prospects and presented benefits and value of products.
  • Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
  • Gained customer acceptance by demonstrating cost reductions and operations improvements.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Playback Now

Operations Manager/Technician
09.2020 - 11.2022

Job overview

  • Customer support via email, phone, online tickets and drifts ( Online Chat )
  • Technical ticket help for clients
  • Pass Audits
  • Authorize orders and approve refunds
  • Ship orders via UPS
  • Upsell on the ACP and video materials sold
  • Monitor livestream virtual events along with customer support during events
  • Host virtual events through Livestream Studio and Path able
  • Edit and upload events after each livestream and upload for on-demand use
  • Multitasking in several different departments
  • Organize Staff meetings and calendars
  • Computer troubleshoot for customers and staff
  • Meet deadlines and proofread invoices for clients
  • Host zoom meetings with clients to go over needs and expectations for the live events
  • Developing learning courses ( LMS ) with CD2 and Scorm
  • Basic Bookkeeping using QuickBooks to ensure that all transactions are approved and within budget for each project
  • Communications such as funding proposals, communication with external groups, and marketing content
  • Manage Vendor Relationships, Procurement of equipment, collect quotes, and find the most cost effective solutions for expensive purchases
  • Funding research assisting the Executive Director in identifying funding sources and manage funding research in Airtable
  • Time Management for the Team, Understanding and implementing the best practices for timely execution of our project goals
  • Tracking progress on tasks and projects across the organization through
  • Asana
  • Managing the organization's shared Google calendar as well as the Client Zone scheduling
  • Answering the main phone line and responding to organizational email accounts
  • Communicating with end-users about our mission, programmatic work, and their services received
  • Organizing and maintaining organizational records so that they are always update and readily available.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Andy's Frozen Custard

Store Manager
08.2018 - 09.2020

Job overview

  • Demonstrate a calm demeanor during periods of high volume or unusual events
  • Display a “customer comes first” attitude by training and holding associates accountable for delivering legendary customer service
  • Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them
  • Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operations
  • Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement
  • Monitor and manage store staffing levels
  • Communicate clearly, concisely, and accurately in order to ensure effective store operations
  • Solicit customer feedback to understand customer needs
  • Utilize management information tools and analyze financial reports to identify trends and issues in store performance
  • Actively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

F.I.S

Administrative Assistant/Receptionist
06.2016 - 08.2018

Job overview

  • Offer excellent customer service
  • Work on building Audits and badge security audits
  • Clean and set up cubes & Conference rooms
  • Sign out badges and do security inventory
  • GFX designs for certain signs and artwork for building.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.

Toscana Italian Kitchen

Shift Lead Supervisor
10.2016 - 06.2017

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
  • Held monthly financial review with department managers and supervisors.
  • Toured operating departments daily and made adjustments via department heads.
  • Assisted in creation and implementation of annual budget plan and monitored business performance throughout year.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

Georgia State University
Atlanta, GA

Bachelor of Science from Management Information Systems
12.2023

University Overview

Valdosta High School
Valdosta, GA

High School Diploma
05.2014

University Overview

Wiregrass Georgia Technical College
Valdosta, GA

05.2014

University Overview

Skills

  • Knowledge of customer service techniques
  • Knowledge of supervisory practices and procedures
  • Strong operational skills in a customer-service environment
  • Strong problem-solving skills
  • Team-building skills
  • Strong leadership skills, with the ability to coach and mentor others
  • Ability to plan and prioritize workload
  • Fixing computers and adding hotspots
  • Setting up classrooms for presentations or lectures
  • Microsoft Office Programs
  • Sony Vegas
  • Editing and filming equipment
  • Computer Skills
  • Adobe Photoshop
  • Adobe premiere pro
  • SCORM
  • Strategic planning
  • Analysis skills
  • Salesforce
  • Google Analytics
  • Digital marketing
  • Project / program management
  • Talent management
  • Social media marketing
  • Zendesk
  • Social media management
  • Facebook Advertising
  • New Business Acquisition
  • Business Partnerships
  • Constructive Feedback
  • Technical Troubleshooting
  • Team Goals
  • Sales Team Support
  • Sales Proposal
  • Problem Resolution
  • Cisco Nexus
  • Company Standards
  • User Requirements
  • Product Demonstrations and Presentations
  • Solution Selling
  • Formal Presentation Skills
  • Customer Account Review
  • Daily Workflows
  • Credit and Debt Card Processing
  • Technical Integration
  • Product Development
  • Team Meetings
  • Competitor Research
  • Team Collaboration

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Technical Sales Engineer
Momnt
11.2022 - Current
Operations Manager/Technician
Playback Now
09.2020 - 11.2022
Store Manager
Andy's Frozen Custard
08.2018 - 09.2020
Shift Lead Supervisor
Toscana Italian Kitchen
10.2016 - 06.2017
Administrative Assistant/Receptionist
F.I.S
06.2016 - 08.2018
Georgia State University
Bachelor of Science from Management Information Systems
Valdosta High School
High School Diploma
Wiregrass Georgia Technical College

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Daisha Davis