Daisha Johnson
Atlanta,GA
Summary
Seasoned Experience Management Professional with 10+ years of directly related experience in hospitality, with an unwavering passion for delivering excellence in customer experience. Well versed at partnering with stakeholders, key partners, & E level contributors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pre Analytical Supervisor
Tempus
01.2022 - Current
- Specialist who increased the company's productivity, by analyzing data from past strategies, to develop new ones.
- Created a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides.
- Also responsible for evaluating the needs and current practices within the company, ensuring the culture of high performance and exceeding customer expectations is at the forefront.
- This helped reduce turnover and create more accurate results with retention.
Operations Manager
RELR: Unity In The Community Nonprofit
03.2020 - 01.2022
- Professional who developed strategies for virtual and online training, development, and onboarding functions.
- Partnered with executive leadership and stakeholders to prepare fundamental budgets and timelines for each project & corresponding program then used budgets to guide acquisitions.
- Delegated tasks & assignments to project contributors and provided oversight to ensure compliance with deadlines and budgets.
- Developed and designed education and training programs aimed at training students on the functional standards, objectives, competencies, and other knowledge required to perform job duties.
- Routinely conducted audits to measure the effectiveness of training programs by evaluating performance-related data, and data related testing outcomes then used findings to make adjustments as needed.
- Created statistical summaries and reports for executive leadership and conducted routine meetings with stakeholders, executive leadership, and other levels of management to refine goals and discuss outcomes.
Server
Kirwans On The Wharf
06.2019 - 03.2020
- Highly organized and personable server providing exceptional customer service while adhering to all relevant health department rules, regulations, and food service guidelines.
- Developed marketing strategies to promote product launches for promotional and seasonal items, while implementing upselling strategies to drive revenue.
- Provide daily collaboration with restaurant management and colleagues to immediately address all customer concerns and promote pleasant dining experiences.
Server
The Cheesecake Factory
08.2017 - 06.2019
Sales Consultant
Jos A Bank
05.2016 - 08.2018
- Demonstrated quality benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals, as trained by management.
- Processed complex financial transactions for a multi-million-dollar organization with 98% accuracy and efficiency.
- Serving as the face of the company, while bringing together the organization's strategic vision, and culture to life, by shaping the customer experience.
Team Member
Chick-fil-A
05.2013 - 05.2016
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Bachelor of Science - Biology
North Carolina A & T State University
Greensboro, NC05.2019
Skills
- Superior Organizational Skills
- Strong relationship building skills
- Excellent Presentation & Delivery
- Communicates Efficiently
- Interpersonal Skills
- Adaptability, Flexibility
- Supervision Oversight & Accountability
- Solutions Oriented
- Guest Relations Management
- Retention Strategies
- Operational Improvements
- Teamwork
Certification
Certified Clinical Medical Assistant - Dec 2019
Basic Life Support - Adult, Child, Infant- Aug 2023
Timeline
Pre Analytical Supervisor
Tempus
01.2022 - Current
Operations Manager
RELR: Unity In The Community Nonprofit
03.2020 - 01.2022
Server
Kirwans On The Wharf
06.2019 - 03.2020
Server
The Cheesecake Factory
08.2017 - 06.2019
Sales Consultant
Jos A Bank
05.2016 - 08.2018
Team Member
Chick-fil-A
05.2013 - 05.2016
Bachelor of Science - Biology
North Carolina A & T State University