Dai Shawn Davis
Azusa,CA
Summary
Adept at conflict resolution and customer relations, I leveraged my critical thinking and data entry skills at Dominos to enhance customer loyalty and team efficiency. My proactive approach and ability to upsell services significantly contributed to improved customer experiences and business growth, showcasing my commitment to quality and performance excellence.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dominos
10.2023 - Current
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
Door-to-Door Sales Representative/
Spotless Windows ,CA
09.2021 - Current
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Maximized efficiency in time management by strategically scheduling visits within geographical areas to minimize travel times between appointments.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
Customer Service Representative/Cook
Pizza
09.2022 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Greeter/Maintenance Custodian
Random Barbershop
10.2018 - 03.2020
- Assisted with special events or sales promotions, ensuring seamless execution and heightened customer interest.
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
- Supported seasonal displays set-up efforts which contributed significantly in creating appealing visuals attracting potential customers.
- Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
- Demonstrated strong communication skills while answering questions about various products or services.
Restaurant Waiter/Customer Service Representative
My Friends Mom's Restaurant
09.2018 - 03.2020
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Communicated with kitchen staff to enable accurate food preparation.
Education
High School Diploma -
Gladstone/Azusa High School
Azusa, CA06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Complaint handling
- Computer proficiency
- Relationship building
- Customer relations
- Product knowledge
- Appointment scheduling
- Order processing
- Data collection
- Staff training
- Product sales
- Service upselling
- Stock management
- Quality assurance controls
Timeline
Customer Service Representative
Dominos
10.2023 - Current
Customer Service Representative/Cook
Pizza
09.2022 - 04.2023
Door-to-Door Sales Representative/
Spotless Windows ,CA
09.2021 - Current
Customer Greeter/Maintenance Custodian
Random Barbershop
10.2018 - 03.2020
Restaurant Waiter/Customer Service Representative
My Friends Mom's Restaurant
09.2018 - 03.2020
High School Diploma -
Gladstone/Azusa High School
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