Daishawn Matthews

• Proactive management of AV infrastructure: Conducted daily health checks and troubleshooting on Logitech Rally systems across 60+ conference rooms, ensuring optimal performance and minimal downtime.

• Comprehensive AV system maintenance: Implemented regular maintenance protocols to prolong equipment lifespan, enhance reliability, and optimize system efficiency.

• Successful AV project execution: Led AV projects from inception to completion, including event support, system upgrades, and new installations, delivering exceptional results within budget and timeline constraints.

• Enhanced collaboration spaces: Provisioned and deployed new AV hardware to conference rooms, creating modern and efficient meeting environments.

• Technical support for high-profile events: Provided on-site AV support for a variety of events, ranging from small meetings to executive-level gatherings, ensuring seamless audiovisual experiences.

• Streamlined meeting experiences: Administered Zoom platform to optimize video conferencing capabilities and enhance user experience.

• Excellent Customer Support: Established strong relationship with key stakeholders and provided reliable, timely and customer-oriented solutions

• Assisted with installation of all AV equipment and displays which included: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
• Helped perform installation of structured cabling which included pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
• Ensured that SLAs and daily deliverables were met, including ticket updates.
• Uploaded Crestron control programs to control processors and worked with remote program team on control system certifications.
• Assisted with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
• Assisted with problem solving and troubleshooting of any issue that may arise during an installation.
• Perform equipment setups, breakdowns and troubleshoot issues during events.
• Performed all necessary pre-event checks as required.
• Helped liaise with cross-functional teams and internal users before and during events.
• Interfaced with end users and vendors to address requests and requirements.
• Assisted in identifying and solving issues that impact client conference rooms.
• Coordinated and oversaw installation, maintenance, and repair of audio-visual equipment.
• Managed cross-functional teams for the integration of new systems and processes.

1. Projects

Contributed to the completion of several projects which included:

• Project for Main Patio, Family Room and Foyer A/V build-out
• Fellowship Hall AVL completion
• Created + updated AVL inventory cross-campus
• Created system and guidance for Worship Center usage by outside organizations
• Worship Center/FH Security system

2. Audio | Visual | Lighting

• Oversee the sound, lighting, and video production for weekend services, mid-week events, and special events.
• Developed and implemented systems for the production team.
• Oversaw the installation of audio, video, and lighting upgrades.
• Scheduled all audio, visual and lighting team volunteers.
• Staged set design, implementation, and oversight in cooperation with the Creative Team.
• Managed equipment maintenance and inventory of all AVL equipment.

3. Tech Production

• Oversaw contract production staff and/or vendors. Recruited, equipped, managed and mentored production volunteers.
• Detailed weekly setup and preparation for rehearsals and weekend services.
• Oversaw, optimized and maintained livestream systems for services and events.
• Prepared weekly ProPresenter slide deck for weekend services.
• Oversaw and facilitated technical needs for midweek ministries and special events.
• Troubleshot technical issues to minimize distractions in worship services. Edited and uploaded sermons to the website and/or social media.

4. Campus Technology

• Served as liaison with IT Contractor Liaison.
• Internet and phone systems (office, elevator etc.) - liaising vendors, troubleshooting, phone set-ups, contracts and payments.
• Hardware purchasing & inventory - installation, troubleshooting, and liaising with V&C.
• Software and Cloud Applications - oversaw and resourced staff with MS Office, Email (Gmail), Planning Center, Dropbox, Gmail Groups, etc. Maintain subscriptions.
• Copiers and printers - supplies, troubleshooting, and liaising with contractor.

5. Creative Team

• Participated as an active member of the Creative Team.
• Casted vision and managed priorities for all technical areas within the church.
• Participated in planning and production meetings for services and events.

• Managed day-to-day AV operations.
• Monitored and repaired range of equipment, including audio, video and video conferencing systems.
• Controlled lights, sound and A/V equipment during live productions.
• Operated digital mixing consoles, microphones, sound speakers, video screens, projectors, video monitors, and recording equipment.
• Analyzed and maintained data logs for audio-visual activities.
• Organized and maintained compliance, license and warranty information related to audio and video equipment.

• Handled inventory and asset management, conference room preventative maintenance, and e-recycling.
• Supported a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction.
• Helped to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
• Deployed and recovered laptop and desktop
• Used ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs).
• Utilized Inventory Data management software to maintain inventory accuracy and workflow.
• Contributed to large scale global projects as needed.

• Represented Avidex support by providing excellent customer service while ensuring a high level of customer service.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Performed systematic and high-quality diagnostic troubleshooting, testing, repair and adjustment to integrated audiovisual systems.
• Re-installed, modified and repaired audio video equipment.
• Repaired, loaded, and troubleshooted control systems (Crestron, Cisco, Extron).
• Provide detailed status (document in writing your findings and resolution of systems repairs.
• Provide preventive maintenance.
• Met with applicable staff to review open tickets, customer service and support history as required.
• Maintained proper safety equipment and practices in shop and on customer site.
• Stored items in an orderly and accessible manner in the supply room and in the other areas of the office.
• Fixed Asset Management

• Managed the day-to-day work of our rental warehouse.
• Ensured all gear was properly pulled and loaded for each show.
• Assisted with order pulls and truck loads/unloads.
• Forecasted and anticipated upcoming business demands on a 30, 60 and 90 day basis.
• Used working knowledge/experience in staging setup and operational logistics.
• Managed multiple project simultaneously under strict deadlines.
• Assisted and managed other small projects when assigned.
• Coordinated with sales representatives and other operational staff on order fulfillment and returns.
• Verified inventory by comparing the items to the physical counts of stock.
• Investigated discrepancies and adjusted errors.
• Evaluated incoming pick-up and delivery requests to determine driver assignments.
• Marked stock items with identification tags, stamps and electric marking tools.
• Supported development of training materials and technical manuals for new team members.

• Utilized recording equipment to record music and speech.
• Recorded sound effects for use in live performances.
• Tested sound equipment prior to live performances.
• Set up sound editing equipment before performances and concerts.
• Used control console to regulate volume level and sound quality during performances and recording sessions.
• Operated control consoles to regulate volume levels and sound quality.
• Resolved hardware and network issues to prevent performance delays.
• Troubleshot issues with sound equipment and performed minor maintenance.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Troubleshot issues with sound equipment and performed minor maintenance.
• Tested microphones and other equipment for optimal functionality.
• Identified needs of customers promptly and efficiently.
• Set up and operate soundboards, audio mixers, microphones, amplifiers, recording equipment, and related electronic equipment for live events or studio recordings.
• Monitor sound system performance during events to ensure that the highest quality sound is achieved.
• Ensure all audio gear is properly connected to the mixing board prior to events.