Daishea Gaines
Conyers,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Production Worker
Sonoco Protective Solutions
Conyers, GA
02.2024 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
(REMOTE) Resolution Specialist II
Walmart
Conyers, GA
08.2021 - 11.2022
- Managed a high volume of incoming calls from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Worked flexible hours; night, weekend, and holiday shifts.
(Remote) CSR - Customer Service Representative
First American Title Lending
Conyers, GA
03.2019 - 04.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Extensive telephone collections
- Processing loans
(Hybrid) Sales Coordinator
Courtyard by Marriott
Conyers, GA
05.2018 - 01.2019
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
Front Desk Agent
Courtyard By Marriott
Conyers Conyers, GA
07.2016 - 05.2018
- Responsible for express and efficient check in and out services
- Followed and Learned Marriott's "Spirit to Serve"
- Assisted the Concierge in Direction and Business Services
- Delighted to Serve the guest and anticipated guest needs
- Responsible for accurate input of reservations in the system
- Display leadership in guest hospitality; exemplify excellent customer service and creating a positive atmosphere for guest relations
- Handle guest problems and complaints
- Working with the Front Office manager and fellow peers to meet or exceed department and hotel goals
- Ensure compliance within Marriott Operating Standards to maintain brand integrity
- Part of the striving front office in meeting or exceed customer expectations
- Help in building customer loyalty through product and or service excellence
- Manage the same day selling strategy to maximize revenue
- Support efforts of the Sales team to achieve hotel revenue and market share goals
- Handle Shift closing procedure with deposits, and reports
Education
High School Diploma -
Bulkely High School
Hartford, CT2010
Skills
- Customer Complaint Resolution
- Product Knowledge
- Call center experience
- Problem Resolution
- Microsoft Excel
- Customer Accounts Management
- Database Systems
- Knowledge Base
Certification
September 2020 to Present Heartsaver Certification August 2020 to Present CPR Certification Additional Information
- CNA - Certified Nurse Assistant
Timeline
Production Worker
Sonoco Protective Solutions
02.2024 - Current
(REMOTE) Resolution Specialist II
Walmart
08.2021 - 11.2022
(Remote) CSR - Customer Service Representative
First American Title Lending
03.2019 - 04.2021
(Hybrid) Sales Coordinator
Courtyard by Marriott
05.2018 - 01.2019
Front Desk Agent
Courtyard By Marriott
07.2016 - 05.2018
High School Diploma -
Bulkely High School