Daishelle Brown
Fort Worth,TX
Summary
Dynamic leader with a proven track record at Bank of America, enhancing operational efficiency and customer satisfaction. Excelled in operations management and team development, driving sales growth and optimizing workflow. Known for exceptional problem-solving and relationship-building skills, significantly improved process flow and team performance.
Overview
2025
2025
years of professional experience
Work History
Teller Operations Manager
Bank of America
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Trained new employees in cash handling procedures and bank policies to promote compliance with established standards.
- Performed teller and supervisor functions during high-volume business periods to offer expeditious service to customers.
Customer Service Representative
Bank of America
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
Personal Banker
Bank of America
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
Financial Center Assistant Manager
Bank of America
03.1994 - Current
- Build and lead high-performance team focused on achieving sales and service goals.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Train and guide team members to maintain high productivity and performance metrics.
- Monitor daily cash discrepancies and cash management for the bank vault.
Skills
- Branch operations
- Quality controls
- Operations Management
- Operations Oversight
- Team coaching
- Team Development
- Partnership Development
- Schedule Coordination
- Sales management
- Workflow Optimization
Timeline
Financial Center Assistant Manager
Bank of America
03.1994 - Current
Teller Operations Manager
Bank of America
Customer Service Representative
Bank of America
Personal Banker
Bank of America
Similar Profiles
Yaquelin GuevaraYaquelin Guevara
Relationship Manager Business Owner Specialist at Bank Of AmericaRelationship Manager Business Owner Specialist at Bank Of America
DEVI SITHDEVI SITH
Operations Consultant at Bank of AmericaOperations Consultant at Bank of America
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
ANJU RATHOREANJU RATHORE
Software Developer at Bank of AmericaSoftware Developer at Bank of America
Christopher ShoemateChristopher Shoemate
Police Officer at DFW AirportPolice Officer at DFW Airport