Daishinae Coffey
Gaithersburg,MD
Summary
Dynamic professional with a proven track record at UPS Warehouse, excelling in team collaboration and adaptability. Demonstrated expertise in problem-solving and data entry, enhancing operational efficiency by effectively managing multiple tasks. Known for exceptional responsiveness and communication, contributing to significant improvements in workplace productivity and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unload/Spa/Sort Aisle/Pick Off
UPS Warehouse
08.2024 - Current
- Effectively prioritized tasks, managing multiple shipments simultaneously while maintaining an organized workspace.
- Participated in regular warehouse clean-up efforts, ensuring a tidy and hazard-free work area conducive to efficient operations.
- Collaborated with team members to unload shipments in a timely manner, optimizing productivity.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Behavior Technician
Ally Behavior Center
08.2023 - 01.2024
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Monitored client progress to provide continued guidance and consistent feedback to families.
Cashier/Customer Service Representative
Walmart
08.2020 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Bachelor of Science Business Administration
Western Governors University
Salt Lake City, UT11-2027
Skills
- Consistency
- Responsiveness
- Team collaboration
- Monitoring
- Adaptability and flexibility
- Data entry
- Problem-solving
- Multitasking Abilities
Accomplishments
High School Graduate
Green Belt in Lean 6 Sigma
Completion of Online real estate salesperson course
Certification
Green Belt of Lean 6 Sigma
Timeline
Unload/Spa/Sort Aisle/Pick Off
UPS Warehouse
08.2024 - Current
Behavior Technician
Ally Behavior Center
08.2023 - 01.2024
Cashier/Customer Service Representative
Walmart
08.2020 - 11.2022
Bachelor of Science - Bachelor of Science Business Administration
Western Governors University
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