DAISHRA JACKSON
Indianapolis,IN
Summary
Dedicated professional leveraging knowledge and experience to excel in any role encountered, embracing opportunities for growth. Skilled in delivering financial services to clients, overseeing loan transactions, credit analysis, leadership, Mortgage and Loan operations. Known for exceptional time management, task prioritization, attention to detail, and organizational capabilities. Capable of managing multiple projects concurrently with precision and efficiency.
Overview
13
13
years of professional experience
Work History
Loan Operations Specialist
Monera Financial
11.2023 - Current
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assessed loan portfolios for compliance with underwriting policies.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Developed and maintained relationships with lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- Record Mortgages with the county website.
- Audit loan contracts document to stay within compliance.
- Review loan documents and check for errors and schedule funding with the bank, setting up wires.
- Communicating with closers and lenders daily through email and phone.
- Meeting deadlines of closing loans.
- Following up with missing documents.
- Backing up Servicing dept answering borrowers questions concerns about mortgage loans, taking payments, de-escalating calls, setting up payment plans, 1099 questions and more.
- Managing the funding excel spread sheet daily.
- Act as escalation point for operations and customer service problems.
- Provide loan payoffs through shared email daily.
- Any other task or projects assigned.
Suspense Coordinator
Nationstar Mortgage
11.2020 - 08.2022
- Work with the delivery team to ensure files are delivered within 24 hours of the date the file is committed to an investor
- Manage the suspense condition report to ensure the team is working on clearing conditions within 24 hours of the time received
- Work with our collateral & imaging coordinator to resolve any potential collateral issues
- Act as liaison between operations team and our Investors
- Prioritize workload by reviewing aging loans first and escalating to our investor reps and or management if necessary
- Ability to review, analyze, prepare, and submit satisfactory conditions via investors portal for their review, approval, and purchase of a loan within the file's trade expiration date.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- Approve and fund all loans ready for closing.
- Communicate with management team to coordinate system and control activities related to loan documentation and monitoring.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Assessed loan portfolios for compliance with underwriting policies.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Purchase Reviewer
Home Point Financial
03.2019 - 11.2020
- Determine overall acceptability and documentation required for consideration of purchase
- Inform the originating correspondent of any defects or needed items through communication detailing the deficiencies
- Maintain excellent customer service skills constantly attempting to enhance the customer service experience with all internal and external customers
- Provide timely responses to all voicemail and email communications
- Maintain acceptable productivity expected
- Initial Reviewer
- Adhere to all data integrity, policies and procedures
- Examine loan documentation to ensure accuracy and completeness
- Provide detailed findings of discrepancies and exceptions
- Use supporting systems/user interfaces to review data and documentation comparisons
- Complete a review and any necessary input of Loan Estimate and Closing Disclosure information, including any/all fees
- Determine overall acceptability and documentation required for a loan package submission
- Provide detailed exception conditions needed from the client
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Built and updated diverse documents, charts, tables and mail merges using various programs.
- Carefully reviewed all documents and reports for completeness and accuracy.
Mortgage Processor
Regions Bank, Mortgage
03.2017 - 12.2019
- Assess the credit standings of applicants through background research
- Interview applicants to evaluate their eligibility for loan or mortgage
- Conclude on all applicable financial and non-financial criteria and develop loan repayment plans
- Evaluating applicants' financial information including salary, assets and debts
- Ensuring compliance with banking regulations
- Submitting detail loan package to underwriting department
- Employment verifications
- Meeting loan application deadlines
- Approving income debt to income ratios
- Reporting fraud to SARS
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Processed account paperwork, transfers and money movement for new business accounts.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Handled any conditions sent from underwriting departments.
- Uphold complete confidentiality of all submitted information according to release guidelines.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering
- Coordinated closing process with attorneys, title companies and government clerks.
Senior Customer Service Specialist
Freedom Mortgage Corporation
09.2016 - 03.2017
- Deliver quality service to customers through efficient management of call and message center communications.
- Multi-task between phone and computer works within an active call center environment, and work collaboratively amongst other team members to ensure excellent customer service
- Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
- Maintains confidentiality of customer's nonpublic information
- Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently
- Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately
- Provides written and verbal responses to customer inquiries as needed.
- Delivered timely updates to customers while ensuring resolution of service issues.
- Delivered comprehensive onboarding programs to familiarize new employees with organizational procedures.
Lead Escrow Analysis Specialist
Carrington Mortgage Services
08.2015 - 09.2016
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Forwarded title clearing documentation to title officer for approval.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Checked signatures and legal descriptions for accuracy and integrity.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Analyzed financial trends and provided detailed financial reports to management.
- Train new employees and staff on policies and procedures.
- Lead one call resolution trainings.
- Managed side by side training for new employees.
- Manage new employee chats for backup support.
Skip Tracer
Navient
08.2014 - 08.2015
- Identified best-known address to locate client's collateral or customer.
- Make daily collection calls to customers.
- Proactively monitored accounts and addressed various issues.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Uploaded evidence into case management system each day.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Billing Lead
Comcast
10.2012 - 08.2014
- Responded to customer concerns and questions on daily basis.
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Generated daily, weekly and monthly reports for billing department.
- Monitored customer accounts to identify and rectify billing issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
Education
Business Administration -
Ivy Tech Community College
Indianapolis, IN01.2014
High School Diploma -
Warren Central High School
Indianapolis, IN05.2008
Skills
- Superior customer service skills
- Leadership experience
- Microsoft Office
- Mortgage lending guidelines
- Mortgage knowledge (FHA, VA, Conventional, USDA) Timeshare (Jumbo) time shared
- NMLS Trained
- Insurance Industry Experience
- Insurance Terminology
- Microsoft word, excel, office fast learner, efficient
- Detailed oriental
- Medical and pharmacy claims
- Claim processing
- HIPPA trained professional
- Fraud Prevention and Detection
- Critical Thinking
- Legal Compliance
- Deep Knowledge of Bankruptcy Processes
- Document Organization
Timeline
Loan Operations Specialist
Monera Financial
11.2023 - Current
Suspense Coordinator
Nationstar Mortgage
11.2020 - 08.2022
Purchase Reviewer
Home Point Financial
03.2019 - 11.2020
Mortgage Processor
Regions Bank, Mortgage
03.2017 - 12.2019
Senior Customer Service Specialist
Freedom Mortgage Corporation
09.2016 - 03.2017
Lead Escrow Analysis Specialist
Carrington Mortgage Services
08.2015 - 09.2016
Skip Tracer
Navient
08.2014 - 08.2015
Billing Lead
Comcast
10.2012 - 08.2014
Business Administration -
Ivy Tech Community College
High School Diploma -
Warren Central High School
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