Daisia Myers
Tuscaloosa,AL
Summary
Professional banking expert with proven experience in financial transactions, customer service, and operational efficiency. Skilled in cash handling, account management, and fraud prevention. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and trustworthy, with keen understanding of banking protocols and compliance standards.
Finance professional prepared to excel in high-volume transaction environments. Proven ability to streamline operations and support branch efficiency through effective problem-solving. Valued for teamwork, reliability, and adaptability to dynamic banking needs.
Hardworking Senior Teller educated in working with banking tools and solving problems efficiently and effectively. Manages multiple tasks simultaneously while meticulously monitoring details. Provides personalized attention to all customers. Solid knowledge of compliance and banking regulations.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
12
12
years of professional experience
Work History
Detention Officer
Tuscaloosa Juvenile Detention Center
08.2025 - Current
- Monitored resident behavior to ensure safety and compliance with facility regulations.
- Conducted regular inspections of living quarters for contraband and safety hazards.
- Implemented crisis intervention techniques to de-escalate conflicts among residents.
- Documented incidents and maintained accurate records in compliance with legal standards.
- Collaborated with multidisciplinary teams to develop effective rehabilitation plans for youth.
- Trained new staff on procedures, policies, and emergency response protocols.
- Facilitated recreational activities to promote positive social interactions among residents.
- Assisted in the development of training materials focused on conflict resolution strategies.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
Lead Teller
Easy Money
01.2020 - 01.2024
- Supervised daily operations of teller team to ensure compliance with policies and procedures.
- Trained and mentored junior tellers on cash handling and customer service best practices.
- Implemented process improvements that enhanced transaction efficiency and reduced errors.
- Managed cash flow, ensuring accurate drawer balances and adherence to security protocols.
- Resolved complex customer inquiries, providing effective solutions to enhance satisfaction.
- Collaborated with management to develop training materials for new hires, improving onboarding experience.
- Conducted regular audits of transactions to maintain financial integrity and operational accuracy.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Coordinated schedules for teller staff, optimizing coverage during peak business hours.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
- Answered inquiries regarding checking and savings accounts and other related products.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Received car loan, home loan, and other payments and posted to accounts.
Customer Service Representative
Walmart Supercenter
01.2014 - 03.2022
- Provided prompt solutions to customer inquiries with precise information.
- Maintained knowledge of store products and promotions to enhance customer experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Utilized point-of-sale systems for order processing and customer assistance effectively.
- Adapted quickly to changing environments, maintaining composure during peak hours.
- Supported training initiatives for new staff, sharing best practices in customer service protocols.
- Addressed customer feedback proactively, contributing to overall satisfaction improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Associates / Business - Culinary Arts
Shelton State Community College
Tuscaloosa, AL05.2013
High School Diploma - General Studies
Selma High School
Selma, AL05.2007
Skills
- Surveillance
- Mental alertness
- Crisis intervention
- System record-keeping
- Observation
- File and record maintenance
- Negotiation
- Behavior modification
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Relationship building and management
- Cash counting
- Goal-oriented focus
- Patience and empathy
- Cash handling
- Compliance, banking laws, and regulations
- Banking
- Financial record keeping
- Listening and comprehension
- Customer relationship building
- Conflict resolution techniques
- Confidentiality and discretion
- Rapid 10-key data entry
- Regulatory compliance
- Cheerful
- Sales and Cross-selling
- Fraud detection
- Math aptitude
- Financial software
- Fraud detection proficiency
- Financial analysis
- Financial services
- Financial advising
- Drawer balancing
- Rapid data entry skills
- Sales expertise
- Accounting systems and software
- Loans
- Consumer banking specialist
- Asset protection
- Numeric aptitude
- Banking product sales
- New teller training
- Reliable
- Hospitality and accommodation
- Reliable and responsible
- Honest and dependable
- Customer Service-oriented
- Relationship building
- Team cooperation
- Bank deposits
- Team leadership
- Payment processing
- Active listening
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Call management
- Product knowledge
- Paperwork processing
- Team development
- Documentation
- Staff training
- Filing
- Dispute resolution
- Product sales
Timeline
Detention Officer
Tuscaloosa Juvenile Detention Center
08.2025 - Current
Lead Teller
Easy Money
01.2020 - 01.2024
Customer Service Representative
Walmart Supercenter
01.2014 - 03.2022
Associates / Business - Culinary Arts
Shelton State Community College
High School Diploma - General Studies
Selma High School